Loyalty Program Disclaimer

Last Updated: 09/12/2025

Our loyalty program is designed to celebrate and reward our amazing customers. While we strive to deliver every perk as promised, please note the following terms and conditions:

1. Program Structure & Eligibility

• The program is divided into three levels, each offering unique rewards based on customer engagement and purchase history.
• Eligibility for each level is determined by specific criteria, which may include purchase volume, frequency, or participation in promotional activities.
• We reserve the right to adjust level criteria or benefits at any time to improve the customer experience or respond to business needs.

2. Reward Availability

• All rewards are subject to availability and may change without prior notice.
• Substitutions of equal or greater value may be offered if a listed reward becomes unavailable.
• Some rewards may be limited to specific regions, timeframes, or customer segments.

3. Non-Transferable & Non-Refundable

• Loyalty points, benefits, and rewards are non-transferable and have no cash value.
• Unused rewards may expire after a designated period, which will be clearly communicated.

4. Program Modifications & Termination

• We may modify, suspend, or terminate the loyalty program at any time, with or without notice.
• In the event of termination, earned rewards may be honored for a limited time, at our discretion.

5. Fair Use & Abuse Prevention

• We reserve the right to revoke rewards or program access if misuse, fraud, or manipulation is detected.
• Participation in the program implies acceptance of these terms and any future updates.

6. Customer Support

• For questions or concerns, our team is here to help. Reach out anytime at hello@decorolala.com