● Provide ample space for smoking different types of food with 2 cooking grates
●Smoke your meats vegetables and seafood at the same time
●These grates are removable which facilitates easy cleaning
●Built-in thermostat shows inner heat to help you adjust vents fast
●Easily manage the smoke and heat for perfectly cooked dishes with adjustable air vents
●Separate doors mean you can add water or charcoal without opening top chamber
●Lockable doors prevent unwanted heat loss
●Ensure even cooking and a rich smoky flavor with heat and smoke circulation
●Charcoal pan: charcoal in the pan generates direct heat and smoke when lit
●Water pan: add water to prevent the food from drying out
●Note: The charcoal and water are not included
●Elevated legs ensure stability for safe usage
●The convenient side handles make it simple to use
●Sturdy bracket holders for security and stability
●Assembly needed

● Efficient Space Utilization: With 2 cooking grates this meat smoker offers ample space to smoke a variety of meats simultaneously. Moreover these grates are effortlessly removable making cleaning a breeze.
● Precision Cooking Control: The charcoal smoker is built with a built-in thermostat to accurately display internal temperatures enhancing your cooking precision. It also boasts 4 adjustable air vents allowing you to fine-tune the smoke and heat levels.
● Convenient Access & Safety: With 2 separate access doors this BBQ smoker lets you check on your food or manage the water and charcoal without losing heat. Both doors are lockable safeguarding against any accidental openings.
● Optimal Flavor and Texture: This smoker grill includes a water pan and charcoal pan that enhance both heat and smoke circulation crucial for that succulent fall-off-the-bone tenderness. Note: water and charcoal supplies are not included.
● Built to Last: Supported by sturdy metal construction this vertical charcoal smoker features elevated legs that not only add to its stability but also make it easier to access. It stands the test of time through countless parties.

• Color: Black
• Material: Metal
• Overall Dimensions: 19” x 18” x 40”/48 x 45 x 102 cm (L x W x H)
• Size of Each Cooking Grate: 13” x 13”/33.5 x 33.5 cm (L x W)
• Inner Diameter of Each Pan: 11”/27.5 cm
• Net Weight: 39 lbs/17.5 kg
• Box QTY: 1(May vary by batch)
• Package Includes:
• 1 x Outdoor Smoker
• 1 x Water Pan
• 1 x Water Pan Bracket
• 1 x Charcoal Pan
• 1 x Charcoal Pan Bracket
• 2 x Cooking Grates
• 1 x Instruction

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)