[{"title":"What is this? ","content":"

We’re excited to show our appreciation through our exclusive rewards program! By creating an account, you’ll earn points for various activities on our site, such as referrals and purchases. These points can be redeemed for discounts on future purchases—the more points you collect, the more you save!

"},{"title":"Who can join?","content":"

Anyone with an account is automatically enrolled in the program.

"},{"title":"How do I earn points?","content":"

You can earn points through various activities, such as referring friends and making purchases. To explore all the ways you can earn points, click on the *Ways to Earn* tab in the menu.

"},{"title":"How do I redeem my points?","content":"

Select the *Ways to Redeem* tab. Here, you'll find a list of all the rewards we offer. If you have sufficient points, you can redeem them for a reward.

"},{"title":"Is there a limit to the number of points I can earn?","content":"

No. Go ahead and earn as many as you can.

"},{"title":"What do the 'approved', 'pending' and 'cancelled' statuses mean?","content":"

Approved: These points can be redeemed on rewards immediately.

Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

"},{"title":"Terms & Conditions","content":"

Loyalty Program Disclaimer

Last Updated: 09/12/2025

Our loyalty program is designed to celebrate and reward our amazing customers. While we strive to deliver every perk as promised, please note the following terms and conditions:

1. Program Structure & Eligibility

The program is divided into three levels, each offering unique rewards based on customer engagement and purchase history.
Eligibility for each level is determined by specific criteria, which may include purchase volume, frequency, or participation in promotional activities.
We reserve the right to adjust level criteria or benefits at any time to improve the customer experience or respond to business needs.

2. Reward Availability

All rewards are subject to availability and may change without prior notice.
Substitutions of equal or greater value may be offered if a listed reward becomes unavailable.
Some rewards may be limited to specific regions, timeframes, or customer segments.

3. Non-Transferable & Non-Refundable

Loyalty points, benefits, and rewards are non-transferable and have no cash value.
Unused rewards may expire after a designated period, which will be clearly communicated.

4. Program Modifications & Termination

We may modify, suspend, or terminate the loyalty program at any time, with or without notice.
In the event of termination, earned rewards may be honored for a limited time, at our discretion.

5. Fair Use & Abuse Prevention

We reserve the right to revoke rewards or program access if misuse, fraud, or manipulation is detected.
Participation in the program implies acceptance of these terms and any future updates.

6. Customer Support

For questions or concerns, our team is here to help. Reach out anytime at hello@decorolala.com

"}]

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