Warranty Policy

At Decorolala, we work with trusted manufacturers and authorized distributors to offer products that meet high standards of quality and reliability.

Manufacturer Warranties

Final warranty eligibility determinations are made by the manufacturer according to their written warranty terms.

Warranty details are typically provided on the product page or can be confirmed by contacting our support team prior to purchase.

Warranty claims are separate from returns/refunds and are handled according to the manufacturer’s warranty terms.”

Decorolala's Role

While warranties are provided by the product manufacturer, Decorolala remains your primary point of contact for any warranty-related questions or claims.

If you experience an issue with a product, we will assist you in initiating and managing the warranty process with the manufacturer or supplier.

Warranty Coverage

Warranty coverage may include manufacturing defects or faults under normal use. Coverage duration and exclusions vary by product and manufacturer. Common exclusions may include:

•⁠  ⁠Normal wear and tear  
•⁠  ⁠Misuse or improper installation  
•⁠  ⁠Damage caused by accidents or external factors  

Customers are encouraged to review product-specific warranty details where available.

How to Submit a Warranty Claim

If you need to submit a warranty claim, please follow these steps:

1.⁠ ⁠Contact our support team at support@decorolala.com  
2.⁠ ⁠Provide your order number and a description of the issue  
3.⁠ ⁠Include photos or documentation to help us assess the claim  

Our team will review your request and guide you through the next steps, including coordinating with the manufacturer when applicable.

Response Time

We aim to respond to warranty inquiries within 24–48 business hours.