• ● Includes a twin bunk bed and a rolling trundle in total
• ● Made of premium solid wood and MDF for good sturdiness
• ● Wooden slats provide adequate support for stable sleeping
• ● Stable PV wheels at bottom for convenient pulling
• ● Features open compartments and a rolling drawer to keep tidy
• ● 12.5" guardrail better protects children when they roll over
• ● Wide staircase offers sufficient room for movement
• Quick and simple assembly thanks to the detailed manual
• ● There is no need for an extra box spring
• ● The entire product will be delivered in two boxes

● Multifunctional Sleeping Areas: With a rolling design the bed frame can be expanded into a twin-over-twin bunk bed with a trundle or turned into a twin loft bed. Therefore when you have children overnight sleepers at home it will accommodate them for a very comfortable sleeping.
● Maximum Storage Space: Underneath the staircase there are two open compartments where you can place books decorations toys and more items. At bottom the twin bunk bed comes with a mobile deep drawer for quilts bed sheets kid clothes and so on. Ample storage space will create a neat room.
● Wide and Convenient Access: With a 3-step staircase the twin-over-twin bed frame features an easy access. Both stairs and upper twin bed entrance are 15.5" wide which are spacious enough for your convenient movement. Compared with traditional bunk bed you can change the quilts and bed sheets more easily.
● Stable Wooden Construction: For better sturdiness and stability the twin-over-twin bed frame is made of natural wood and high-strength MDF. Besides apart from the headboard and footboard of the lower twin bed the upper twin bed also has a 12.5" full-length guardrail for higher security.
● Simple Assembly and Maintenance: The entire bed frame will be delivered in two separate boxes. With the provided instruction you will complete the assembly just in a short time. In addition two twin bed and the mobile bottom trundle require no box spring which saves you much money and offers more convenience.

• Color: Espresso/Gray/White
• Material: Wood MDF engineered wood
• Size of upper bed frame: 39" x 75" (L x W)
• Size of lower bed frame: 39" x 75" (L x W)
• Size of trundle: 41" x 70.5" (L x W)
• Recommended mattress size for twin bed: 39" x 75" (L x W)
• Recommended mattress thickness for bottom trundle ≤ 8"
• Load capacity of each twin bed: 200 lbs
• Load capacity of drawer: 13.5 lbs
• Net weight: 176.5 lbs
• Box Qty: 2(May vary by batch)
• Package includes:
• 1 x Bunk bed with trundle
• 1 x User guide

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)