● Comes in 2 boxes and you may receive them on different days
● Adorable house shape design is very attractive for kids
● Can be divided into 2 independent beds and use separately
● Solid pine wood structure for excellent firmness and load capacity
● Plywood slats to reduce the squeaking sound cased by turning over
● Features a 3-step ladder and guardrails on the top bunk for added security
● Stacked twin and full bunks save floor space in shared rooms
● Suitable for kid's room dormitory and apartment etc
● The classic slatted design goes well with a variety of home styles
● Accommodates a twin and full size mattress (sold separately)

● Adorable Playhouse Design: The twin over full bunk bed is designed with an adorable house shape roof making it attractive and charming in kids room. Plus you can cover the bed with a decorative tent (not included). Kids can DIY their tent bed to be more fantastic. Then the bed frame turns into a private game house which will bring them much fun.
● Solid Pine Wood Frame: Crafted from high-quality solid pine wood the bunk bed for kids is sturdy and durable for long term use. The bed is firmly secured with durable screws for solid stability. The upper bed holds 200 lbs and lower bed holds 250 lbs. Moreover evenly spaced plywood slats provide strong mattress support. No box spring needed.
● Separate Platform Bunk Bed: This bunk bed for kids is a space-saving solution for limited rooms. This platform bed can also be divided into 2 separate beds to maximize sleeping space making it ideal for accommodating overnight guests or families with several kids. It conveniently converts into a twin size bed for kids and a full size bed for teens and adults.
● Safety Guaranteed: The upper twin size bed features 12" full length guardrails which can prevent items on the bed from falling off and improve the safety of children's sleep. Besides the 3-step integrated ladder with reasonable space allows your kids to easily and quickly climb up or down the upper bed.
● 2 Shipping Boxes and Fast Assembly: This twin over full bed comes with 2 packages that may arrive on different days please wait for them patiently. The detailed instructions and numbered parts are included so that the bed can be assembled conveniently. The recommended mattress thickness for each bed is 6"(not included).

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)