● Ball bearings provide a smooth and quiet gliding motion
● Sturdy rubber wood and bentwood are not easy to deform for strong weight capacity
● Stable base with wide feet is not easy to tip over
● Zipper on the seat cushion to detach the cover for easy cleaning
● Extra storage pocket is convenient for holding necessities
● Gliding ottoman is included for a synchronized glide
● High backrest and padded armrests provide comfortable posture
● Soft and breathable fabric is extremely comfortable and skin-friendly
● It is suitable for any stage of maternity and the elderly
● Easy to assemble saving your time and energy

● Smooth and Quiet Gliding: The rocking chair set is designed with a glider base which has been exquisitely crafted and conformed to dynamics for smooth and gentle rocking without excessive forward or backward. Also there is no noise when you are rocking ensuring a peaceful rest moment.
● Sturdy Solid Wood and High Stability: This glider and ottoman set is made of sturdy rubber wood and bentwood with well-polished surface. It will provide strong support to bear the weight of 396 lbs. And the wide feet also increase the overall stability without wobbling or tipping over.
● Convenient Storage and Easy to Maintain: The armrest with a convenient storage pocket is well padded to support your arms. Your books magazines or necessities are within your reach. The zipper design on the seat cushion makes it possible for you to detach the cover for washing if necessary.
● Ergonomic Design: Thick and soft cushion with skin-friendly fabric and high-density sponge will provide you with a cloud-like feeling. The high and wide backrest can nicely offer you a comfortable reclining to relieve fatigue. A ottoman is included to achieve a synchronized glide for an extreme relaxed feeling.
● Wide Application: This glide rocker is so practical that you can use it for reading napping or babysitting. It is very suitable for any stage of maternity and the elderly. With modern color matching it can be placed in the living room bedroom nursery and other occasions. And it is easy to assemble saving your time and energy.

• Color: Brown/Beige/Pink/Light Gray/Dark Gray/White and Gray
• Material: Rubber Wood Bentwood MDF Sponge Soft Microfiber Fabric
• Glider Dimensions: 29.5" x 28.5" x 39.5" (L x W x H)
• Ottoman Dimensions: 19" x 15" x 15" (L x W x H)
• Net Weight: 39.5 lbs
• Maximum Weight Capacity of Glider: 396 lbs
• Maximum Weight Capacity of Ottoman: 375 lbs
• Box Qty: 1(May vary by batch)

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)