● Smokeless and 3-level combustion for high-efficiency and clean burning
● Long air vents lead to spiral flame
● Middle column with fire holes forms corn-like flame
● Made of high-grade stainless steel for long-lasting use
● Waterproof and sunproof cover offers considerate protection
● Available for charcoal firewood and wood pellet
● 360° heating offers you endless warmness

● Unique 3-Level Combustion: The unique structure of this fire pit will lead to 3-level combustion. As a result the outstanding air circulating system and Oxygen-enriched fire technology ensure optimal heat with less smoke and wood. And the smokeless burning technology offers you a clean bonfire atmosphere.
● Attractive Flame Effect: In the primary combustion the vent holes on the 2nd layer let direct air in and feeds oxygen for the burning of fuel. Then the holes on top layer and 8 long vents feed oxygen for the unburned parts and form spiral flame which is secondary combustion. Plus with the bottom air vents the airflow flows from the bottom up to the middle column creating corn-like flame and burning off smoke particles before it gets out of the fire pit. which is tertiary combustion.
● Premium Stainless Steel: The fire pit consists of 3 parts: fire ring firebowl and body. All parts are made of premium stainless steel for long-lasting service life. Note: As the plant ash is alkaline the fire pit will slightly rust after several time to use. And the ash tray may be slightly deformed after high-temperature burning. But these won't affect normal use.
● Functional Protective Cover: The protective cover which resists to water and sunlight is included to offer considerate protection when the fire pit is not in use. Note: Never place the cover when the fire pit is in use.
● Multiple Optional Fuels: The large inner space of the fire pit allows you to put more fuels for continuous burning. And there are multiple optional fuels such as charcoal firewood and wood pellet. Once burned the fire pit will offer all-direction warmth spreading heat to everyone sitting around. Suitable distance for warming: 24"-120".

• Color: Silver
• Material: Stainless Steel
• Overall Dimension: 19.5" x 17" (Dia x H)
• Dimension of Firebowl: 16.5" x 14" (Dia x H)
• Net Weight: 26.5 lbs
• Package Includes:
• 1 x Fire Pit
• 1 x Protective Cover
• 1 x Instruction
• Box Qty: 1(May vary by batch)

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)