This Smart WiFi Electric Fireplace offers versatile wall-mounted or recessed installation with dual heat settings of 750W and 1500W, delivering cozy warmth and customizable ambiance to any living space.

• Triple Control Options: Smart app control, remote control with 10 ft range, and built-in control panel for convenient operation from anywhere in the room
• Smart Scheduling: Set 1-12 hour timer, adjust colors, and change heat settings without leaving your couch
• 12 Flame & Ember Colors: Personalize your atmosphere with 12 flame colors and 12 ember bed hues, plus 5-level brightness and speed adjustments
• Flame-Only Mode: Enjoy realistic flame visuals year-round without heat output
• Dual Heat Settings: Choose 750W for gentle warmth or 1500W for maximum comfort
• Powerful Heating: 5100 BTU output efficiently warms spaces up to 400 sq.ft
• Flexible Installation: Sleek wall-mounted or seamless recessed mounting options to suit your décor
• Safety Certified: Overheat protection and ETL certification ensure peace of mind
• Quiet Operation: Low-noise design maintains a peaceful environment
• Narrow Bezel Design: Maximizes viewing area for an immersive flame experience
• Available Sizes: 36", 42", 50", and 60" widths to fit various room dimensions
• Construction: Durable metal frame with tempered glass front in classic black finish

Available in multiple sizes from 36 to 60 inches, this electric fireplace combines modern smart home technology with efficient heating performance. The included remote control, Smart Life app compatibility, and intuitive control panel give you complete command over your comfort, while the realistic flame effects create stunning visual appeal whether the heat is on or off.

• Smart Control at Your Fingertips: Besides the built-in control panel, the included remote and Smart Life app of this electric fireplace let you stay curled up on the couch while you set a 1-12H timer, choose color combos, set heat levels or power the unit on/off.
• Customizable Ambiance: Featuring 12 different flame colors and 12 ember bed hues, this fireplace heater with 5-level flame brightness and speed turns every evening into a light show. And for those warmer days, you can switch to the flame-only mode to enjoy the mesmerizing visuals without the heat.
• Powerful and Efficient Warmth: With a robust 5100 BTU output, this WiFi fireplace wall mount comfortably heats areas up to 400 sq.ft. Moreover, it allows you to choose between a 750W setting for a gentle warmth or ramp up to 1500W when you need a bit more heat.
• 2 Flexible Installations: This versatile electric fireplace insert can be either wall-mounted for a sleek, modern look or recessed for a seamless integrative appearance, making it an elegant addition to your living room or bedroom.
• Safety Comes First: This recessed heater with timer is designed with overheat protection and comes ETL certified to ensure a safe environment for you and your family. Plus, the low-noise operation avoids disturbing your daily life.

Refund & Return Policy

At Decorolala, we want you to shop with confidence. If an item is not quite right, we are happy to assist with eligible returns under the conditions outlined below.

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

We recommend reporting visible damage, incorrect products, or missing parts within 48 hours of delivery to help us resolve the issue quickly.

To evaluate your claim, we may request photographs of the product, packaging, shipping label, and any damage.

Depending on the circumstances, Decorolala may provide replacement parts, a replacement product, repair assistance, store credit, or a full refund.

No Restocking & Handling Fee applies to approved claims involving damaged, defective, incomplete, or incorrect merchandise.

2. Return Window

Eligible return requests must be submitted within 14 days of delivery.

Requests submitted after 14 days may not be accepted.

All returns require prior approval and a valid Return Merchandise Authorization (RMA) number. Returns shipped without an RMA may be refused and returned to the sender.

3. Return Eligibility

To qualify for a return, merchandise must:

• Be unused, unassembled, and uninstalled.
• Be in new, resalable condition.
• Be returned in its original packaging.
• Include all parts, accessories, hardware, manuals, inserts, and tags.
• Be free from scratches, damage, alterations, or signs of use.

These requirements do not apply in the same manner to approved returns involving damaged, defective, or incorrect merchandise.

Decorolala reserves the right to refuse returns or apply additional deductions where returned merchandise is incomplete, damaged, improperly packaged, or otherwise unsuitable for resale as new.

4. Changed Your Mind? Return Options

If you ordered the wrong item, selected the wrong colour, changed your decorating plans, or simply decided the product is not the right fit for your space, eligible products may be returned within 14 days of delivery.

Because many Decorolala products are oversized, fragile, and costly to ship and inspect, change-of-mind returns are subject to the conditions below.

Option A: Store Credit (Recommended)

Choose Decorolala Store Credit and enjoy the most value from your return.

Benefits of Store Credit

✅ No 15% Restocking & Handling Fee

✅ 100% of your eligible merchandise value retained as store credit

✅ Store credit never expires

✅ Use your credit toward any future Decorolala purchase

✅ Perfect for exchanging styles, sizes, colours, lighting, furniture, mirrors, and décor

The customer remains responsible for return shipping costs unless the return results from our error or an approved damaged or defective item claim.

We strongly recommend this option for customers who intend to redecorate, replace an item, or continue shopping with Decorolala.

Option B: Refund to Original Payment Method

Eligible change-of-mind returns may be refunded to the original payment method subject to the following:

• Return shipping costs are the responsibility of the customer.
• Original shipping and delivery charges are non-refundable.
• A 15% Restocking & Handling Fee will be deducted from the merchandise refund.
• Any return transportation arranged by Decorolala may be deducted from the refund amount.

The Restocking & Handling Fee helps offset the substantial costs associated with receiving, inspecting, processing, repackaging, and restocking large and fragile home décor products.

5. Non-Returnable Items

The following items are not eligible for change-of-mind returns:

• Custom, personalized, or made-to-order products.
• Clearance or liquidation items marked "Final Sale."
• Gift cards.
• Digital products or downloadable content.
• Opened or used health, beauty, and personal-care products.
• Opened bedding, pillows, mattresses, and other hygiene-sensitive products.
• Assembled, installed, mounted, wired, or modified merchandise.
• Products that have been painted, drilled, cut, altered, or customized.
• Merchandise damaged through improper handling, assembly, installation, storage, or use.

Exceptions may apply where required by applicable consumer protection laws.

6. How to Start a Return

To request a return:

1. Email support@decorolala.com within 14 days of receiving your order.
2. Include your order number, product details, and reason for the return.
3. For damaged or defective items, include photographs whenever possible.
4. Once approved, we will issue an RMA number and provide return instructions.

Please do not ship any merchandise without receiving return authorization.

7. Return Shipping

For approved change-of-mind returns:

• Customers are responsible for all return shipping costs.
• Customers may arrange their own insured return shipping or use a label provided by Decorolala where available.
• If Decorolala provides a prepaid return label or arranges carrier pickup, the associated transportation costs will be deducted from the refund.

For damaged, defective, or incorrect merchandise approved by Decorolala, return shipping costs will be covered by Decorolala.

We strongly recommend using a trackable and insured shipping service, as Decorolala is not responsible for returns lost or damaged during transit.

8. Refund Processing

Once a returned item is received and inspected, we will notify you regarding the approval status of your return.

Approved refunds are generally processed within 5-10 business days after inspection.

Refunds are issued only to the original payment method unless store credit has been selected.

Financial institutions may require additional time before funds appear in your account.

9. Exchanges

We do not process direct exchanges.

If you would like a different item, colour, size, or style, we recommend selecting Decorolala Store Credit and placing a new order once your return has been approved.

10. Cancellations

Orders may be cancelled without charge within 24 hours of purchase.

Once an order has entered processing, shipment preparation, or has been shipped, cancellation may no longer be possible and the order will be subject to this Return Policy.

11. Lost Packages

If your package is lost during transit, we will work with the carrier to investigate and resolve the issue.

Carriers may require up to 21 days to complete an investigation.

Once the shipment is confirmed lost by the carrier, Decorolala will provide a replacement, refund, or other appropriate resolution.

If a package shows as delivered but was not received, you must notify us within 48 hours so we can assist with the carrier claim process.

12. Questions? We're Here to Help

Decorolala
Legal Entity: 9125-4201 Québec Inc.

Address:
8304 Chemin Devonshire, Suite 270
Mont-Royal, QC H4P 2P7
Canada

Email: support@decorolala.com

Phone: +1 (514) 558-0991

Business Hours: Monday-Friday, 10:00 AM-5:00 PM ET