This 3D-rotating shiatsu neck massager is designed with 8 powerful deep-kneading massage nodes 3-level massage speed and heating function allowing you to personalized your massage experience to effectively reduce muscle soreness.

And thanks to the convenient control panel you can change the massage intensity direction and turn on/ off the heating function at any time you want. Besides the 20-minute auto shut-off function and overheating protection ensure safety uses. The U-shaped design offers freedom to apply our massager on any body part you desire: neck shoulder back waist belly buttocks and even the legs and feet can enjoy a comfortable massage. The full-body relaxing shiatsu massager is the best choice of gift to family and friends. Other than that the soft materials and ergonomic positioning handles make your massage more comfortable!

If you are looking for a 3D-rotating shiatsu neck massager like this do not hesitate to palce an order!

• There are 4 convenient buttons for facilitated uses
• 20-minute auto shut-off function and overheating protection to ensure safety
• 8 3D-kneading massage nodes effectively help relieve tension and stress
• 3-speed massage intensity can fit different people for massage
• Heating function can enhance further comfort and promote blood circulation
• Clever bidirectional kneading nodes ensure optimum comfort
• The massage nodes would auto-reverse for better distribution of massage effects
• Made of PU leather elastic breathable skin-friendly soft
• U-shaped design can maximum massage reach and capacity
• Portable and lightweight design allows you to enjoy massage anytime anywhere
• Easy to clean just wipe it with a dry cloth

● 8 Deep-Shiatsu Kneading Nodes & Adjustable Intensity: The neck massager comes with 8 powerful 3D-rotating massage nodes providing you with a comprehensive deep tissue kneading massage which can effectively reduce neck stiffness and relieve muscle soreness. And 3-speed intensity levels allow you to get the right and appropriate pressure.
● Easy Operation: This shiatsu massager is designed with a simple control panel with 4 buttons for facilitated use. You can regulate the direction massage speed and heat function to achieve the coziest massage. What’s more the clever bidirectional kneading nodes with auto-reverse function ensure optimum comfort and massaging pleasure.
● Advanced Heat Therapy: Thanks to the built-in heating function the neck massage pillow can effectively help soothe fatigued muscles and promote blood circulation. The 20-minute auto shut-off function and overheating protection system can avoid overuse when you’re falling asleep to ensure safety.
● Enjoy Full-Body Massage: The shiatsu massager can not only massage your neck and shoulder but also your back waist belly buttocks thighs calves and feet providing a full range of body relaxation. And it is lightweight and portable suitable for home and office use. It is the perfect gift to a dear friend or beloved family member!
● Durable Material & Ergonomic Design: This neck massager is made of high-quality PU leather and the massage activity area is made of breathable and skin-friendly fabric allowing you to enjoy a soft and comfortable massage experience. In addition the U shape and ergonomic handles allow it to maximize massage reach and capacity.

• Color: Black
• Material: PU Leather EPE foam sponge
• Overall dimensions: 16" x 15.5" (L x W)
• Power cord length: 72.5"
• Voltage: 100 ~ 240/ 12 V
• Timer: 20 Minutes
• Net weight: 3.5 lbs
• Package includes:
• 1 x Neck massager
• 1 x ETL Certified adapter
• 1 x Instruction
• Box Qty: 1(May vary by batch)

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)