● Excellent for absorbing flavors with softer and chewable nugget ice
● 15 mins fast ice making for high efficiency
● 3.3 lbs ice storage capacity and 1 min dispensing time at full ice
● Produce 56 lbs of ice per day and keep them cold in 5H chilling time
● Simply pull the lever to see perfectly formed ice cubes fill the glass effortlessly with a self-dispensing feature
● 0.63 gallon/2.4L removable water tank offers 2 convenient ways to add water
● Add water directly or remove the water tank to fill it with water
● Simplify your ice-making process with a one-button operation
● Include ice full indicator and water shortage indicator
● Make cleaning more convenient with a self-cleaning function
● Please remove the drain cap to drain the water after self-cleaning
● Avoid disturbing others with 36dB low-noise operation
● Collect any excess water keeping your countertop clean and dry with a removable drip tray
● The ETL certification allows you to use it safely

● Delight in Nugget Ice: This countertop ice maker specializes in producing soft and chewable nugget ice that is gentle on teeth for satisfying crunchiness. It is renowned for its flavor-absorbing capabilities keeping drinks colder longer and ideal for cocktails soft drinks and more.
● Effortless Ice Production: With a single button you can initiate the ice-making process with nugget ice cubes ready in just 15 minutes. Additionally the nugget ice machine generates a generous 56 lbs of nugget ice every 24 hours ensuring the ice stays cold and fresh for up to 5 hours.
● Self-dispensing Ice Maker: No more struggling to scoop ice. A simple pull of the lever releases perfectly formed sonic ice cubes directly into your glass or container thanks to the pebble ice machine's self-dispensing system. Plus the removable drip tray keeps your countertop clean and dry.
● Removable Water Tank: This crushed chewable ice maker automatically draws water from the 0.68 gallon/2.4L rear water tank during ice production. It offers 2 convenient water-filling options: direct addition or removal of the tank for filling. The tank's removable design simplifies the cleaning process.
● Self-cleaning Convenience: The user-friendly control panel features indicators for ice full and water shortage along with a self-cleaning function. To activate simply hold the "ON/OFF" button for 5s and the ice maker will run for 10 mins in the cleaning cycle.

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)