Multifunctional cat climbing tower!

This three-tier cat climbing tree includes a large top platform and a hammock where cats can enjoy the feeling of being on the top of the world or just be a dreamer on the comfortable cradle to enjoy relaxation. And each layer is covered with soft skin-friendly plush fabric to provide more comfort. This cat climbing tree is also designed with a plush ball and three fully wrapped sisal posts to fully satisfy your cat's active and scratchy nature and keep your furniture free from damage. The multi-level cat climbing tree has a weight capacity of 22 lbs per level so small to medium sized cats can move around on it without it tilting or collapsing. Besides this cat climbing tree is easy to assemble and requires no additional tools.

This compact cat climbing tower is suitable for home pet shops and cat cafes. Do not miss it!

• 3 sisal posts save your furniture and satisfy cats' scratching instinct
• Large top platform is suitable for cats to look in the distance
• Interactive fur ball is great for cats to play and jump
• Cozy hammock is an ideal place for cats to rest and sleep
• Wear-resistant and tough natural sisal is built to last
• Each layer is padded with soft plush for higher comfort
• Stable base ensures overall stability to hold up to 44 lbs
• Compact and lightweight for various spaces
• Simple installation saves your time and energy

● Cat Play and Rest Center: At the top of the cat climbing tower is an oversized jumping platform for cats to look out over the distant landscape or soak up the sun. And the second level is a comfortable hammock which is a perfect place for cats to rest and nap when they are tired of playing.
● Smart Design Satisfy Cats Instinct: The cat climbing tree has three fully wrapped sisal posts ideal for cats to polish their paws and take their attention away from the furniture. In addition a fur ball hangs from the cat scratching tower to provide extra fun for cats and to satisfy their active nature.
● Long-lasting and Premium Material: Each layer of this cat tree is wrapped in soft plush a skin-friendly material that cares for your cat's paws while providing them with a comfortable resting experience. The scratching posts are made of strong and wear-resistant natural sisal that can last for a long time without being easily damaged.
● Stable and Safe Structure: This cat tree includes a reinforced square base for overall stability and can hold up to 22 lbs per level making it suitable for small to medium sized cats. In addition the smooth rounded corners of the base and platform are covered in plush to avoid accidental scratching when the cat is moving around.
● Easy Assembly and Charming Look: The cat climbing tree is easy to put together without any additional tools and will not take up too much of your time. Besides with its modern and lightweight design the cat climbing tree can be easily moved around the room making it the perfect gift for your cat as a beautiful piece of pet furniture that can compatible with any room decor.

• Color: Blue/Grey
• Material: Sisal plush engineered wood
• Overall dimension: 16" x 16" x 25"(L x W x H)
• Top platform size: 12" x 10"(L x W)
• Hammock size: 12" x 12" x 6"(L x W x H)
• Net weight: 9 lbs
• Each layer maximum weight: 22 lbs
• Package includes:
• 1 x Cat tree
• 1 x Instruction
• Box Qty: 1(May vary by batch)

Refund & Return Policy

At Decorolala, we want you to shop with confidence. If an item is not quite right, we are happy to assist with eligible returns under the conditions outlined below.

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

We recommend reporting visible damage, incorrect products, or missing parts within 48 hours of delivery to help us resolve the issue quickly.

To evaluate your claim, we may request photographs of the product, packaging, shipping label, and any damage.

Depending on the circumstances, Decorolala may provide replacement parts, a replacement product, repair assistance, store credit, or a full refund.

No Restocking & Handling Fee applies to approved claims involving damaged, defective, incomplete, or incorrect merchandise.

2. Return Window

Eligible return requests must be submitted within 14 days of delivery.

Requests submitted after 14 days may not be accepted.

All returns require prior approval and a valid Return Merchandise Authorization (RMA) number. Returns shipped without an RMA may be refused and returned to the sender.

3. Return Eligibility

To qualify for a return, merchandise must:

• Be unused, unassembled, and uninstalled.
• Be in new, resalable condition.
• Be returned in its original packaging.
• Include all parts, accessories, hardware, manuals, inserts, and tags.
• Be free from scratches, damage, alterations, or signs of use.

These requirements do not apply in the same manner to approved returns involving damaged, defective, or incorrect merchandise.

Decorolala reserves the right to refuse returns or apply additional deductions where returned merchandise is incomplete, damaged, improperly packaged, or otherwise unsuitable for resale as new.

4. Changed Your Mind? Return Options

If you ordered the wrong item, selected the wrong colour, changed your decorating plans, or simply decided the product is not the right fit for your space, eligible products may be returned within 14 days of delivery.

Because many Decorolala products are oversized, fragile, and costly to ship and inspect, change-of-mind returns are subject to the conditions below.

Option A: Store Credit (Recommended)

Choose Decorolala Store Credit and enjoy the most value from your return.

Benefits of Store Credit

✅ No 15% Restocking & Handling Fee

✅ 100% of your eligible merchandise value retained as store credit

✅ Store credit never expires

✅ Use your credit toward any future Decorolala purchase

✅ Perfect for exchanging styles, sizes, colours, lighting, furniture, mirrors, and décor

The customer remains responsible for return shipping costs unless the return results from our error or an approved damaged or defective item claim.

We strongly recommend this option for customers who intend to redecorate, replace an item, or continue shopping with Decorolala.

Option B: Refund to Original Payment Method

Eligible change-of-mind returns may be refunded to the original payment method subject to the following:

• Return shipping costs are the responsibility of the customer.
• Original shipping and delivery charges are non-refundable.
• A 15% Restocking & Handling Fee will be deducted from the merchandise refund.
• Any return transportation arranged by Decorolala may be deducted from the refund amount.

The Restocking & Handling Fee helps offset the substantial costs associated with receiving, inspecting, processing, repackaging, and restocking large and fragile home décor products.

5. Non-Returnable Items

The following items are not eligible for change-of-mind returns:

• Custom, personalized, or made-to-order products.
• Clearance or liquidation items marked "Final Sale."
• Gift cards.
• Digital products or downloadable content.
• Opened or used health, beauty, and personal-care products.
• Opened bedding, pillows, mattresses, and other hygiene-sensitive products.
• Assembled, installed, mounted, wired, or modified merchandise.
• Products that have been painted, drilled, cut, altered, or customized.
• Merchandise damaged through improper handling, assembly, installation, storage, or use.

Exceptions may apply where required by applicable consumer protection laws.

6. How to Start a Return

To request a return:

1. Email support@decorolala.com within 14 days of receiving your order.
2. Include your order number, product details, and reason for the return.
3. For damaged or defective items, include photographs whenever possible.
4. Once approved, we will issue an RMA number and provide return instructions.

Please do not ship any merchandise without receiving return authorization.

7. Return Shipping

For approved change-of-mind returns:

• Customers are responsible for all return shipping costs.
• Customers may arrange their own insured return shipping or use a label provided by Decorolala where available.
• If Decorolala provides a prepaid return label or arranges carrier pickup, the associated transportation costs will be deducted from the refund.

For damaged, defective, or incorrect merchandise approved by Decorolala, return shipping costs will be covered by Decorolala.

We strongly recommend using a trackable and insured shipping service, as Decorolala is not responsible for returns lost or damaged during transit.

8. Refund Processing

Once a returned item is received and inspected, we will notify you regarding the approval status of your return.

Approved refunds are generally processed within 5-10 business days after inspection.

Refunds are issued only to the original payment method unless store credit has been selected.

Financial institutions may require additional time before funds appear in your account.

9. Exchanges

We do not process direct exchanges.

If you would like a different item, colour, size, or style, we recommend selecting Decorolala Store Credit and placing a new order once your return has been approved.

10. Cancellations

Orders may be cancelled without charge within 24 hours of purchase.

Once an order has entered processing, shipment preparation, or has been shipped, cancellation may no longer be possible and the order will be subject to this Return Policy.

11. Lost Packages

If your package is lost during transit, we will work with the carrier to investigate and resolve the issue.

Carriers may require up to 21 days to complete an investigation.

Once the shipment is confirmed lost by the carrier, Decorolala will provide a replacement, refund, or other appropriate resolution.

If a package shows as delivered but was not received, you must notify us within 48 hours so we can assist with the carrier claim process.

12. Questions? We're Here to Help

Decorolala
Legal Entity: 9125-4201 Québec Inc.

Address:
8304 Chemin Devonshire, Suite 270
Mont-Royal, QC H4P 2P7
Canada

Email: support@decorolala.com

Phone: +1 (514) 558-0991

Business Hours: Monday-Friday, 10:00 AM-5:00 PM ET