● Features 5 tiers satisfy kitten's need to climb and seek different heights
● The top cat condo provides a private area to enjoy a long nap
● The cat bed with a soft plush cushion provides a soft and comfy lying experience
● The hanging hammock allows kittens to lounge or take a nap gently back and forth
● Equipped with 4 jingling balls attract cats' attention and add more fun
● The cattail fluff cat condo and bed are breathable comfy and durable
● The sisal scratching posts allow kittens to release the scratching urge
● The posts are covered by natural sisal ropes safe durable and wear-resistant
● The big posts and wide base provide strong support and ensure stability
● The plush cushion in the cat condo can be removed for easy cleaning
● With its cute cat-shaped condo and natural appearance look charming and stylish
● With safe round corners there is no need to worry about accidental collisions
● With its stylish and modern appearance can be a perfect addition to your home

● Multifunctional Cat Tree: The 5-layer cat tree can be a perfect activity center for your lovely kittens meeting the needs of exploring resting playing and relaxing. Your furry friends can rest on the large cat bed or in the private condo play with 4 amusing jingling furballs lounge and nap in the comfy hammock or jump up and down the spacious jumping platform.
● Premium and Durable Material: The cat condo and bed frames are crafted of hand-woven cattail basket which is comfortable breathable and cool. And through fine craftsmanship the surface is smooth and burr-free. Besides it comes with ultra-soft and pet-friendly plush cushions bringing warmth and ultimate comfort to your lovely cats.
● Natural Cat Scratching Posts: Multiple supporting posts are fully wrapped by safe and natural sisal ropes which can satisfy the instincts of scratching while ensuring the claw's health. The sisal posts can effectively prevent cats from obesity caused by lack of activities damaging your furniture or making a mess of the room.
● Sturdy and Stable Structure: The 5-layer activity center is made of thick engineering boards and supported by thick posts ensuring good sturdiness and stability. And each layer can load up to 33 lbs. In addition the cat condo is supported by a sturdy metal frame ensuring safety.
● Gorgeous Looking and Easy Assembly: Combing with aesthetics and practicality the gorgeous and attractive cat tower will blend into your home decor perfectly as a piece of modern cat furniture. In addition with the clear illustrations and all parts numbered in the instruction it is easy and quick to set up.

• Color: Natural
• Material: Cattail Fluff Sisal Rope Engineering Board Plush Polyester Fabric
• Overall Dimensions: 19.5" x 19.5" x 48" (L x W x H)
• Size of the Cat Condo: 14.5" x 13" (Dia. x H)
• Diameter of the Cat Bed: 15.5"
• Weight Capacity of Each Layer: 33 lbs
• Net Weight: 23.5 lbs
• Package Includes:
• 1 x Cat Tree
• 1 x User's Manual
• Box Qty: 1(May vary by batch)

Refund & Return Policy

At Decorolala, we want you to shop with confidence. If an item is not quite right, we are happy to assist with eligible returns under the conditions outlined below.

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

We recommend reporting visible damage, incorrect products, or missing parts within 48 hours of delivery to help us resolve the issue quickly.

To evaluate your claim, we may request photographs of the product, packaging, shipping label, and any damage.

Depending on the circumstances, Decorolala may provide replacement parts, a replacement product, repair assistance, store credit, or a full refund.

No Restocking & Handling Fee applies to approved claims involving damaged, defective, incomplete, or incorrect merchandise.

2. Return Window

Eligible return requests must be submitted within 14 days of delivery.

Requests submitted after 14 days may not be accepted.

All returns require prior approval and a valid Return Merchandise Authorization (RMA) number. Returns shipped without an RMA may be refused and returned to the sender.

3. Return Eligibility

To qualify for a return, merchandise must:

• Be unused, unassembled, and uninstalled.
• Be in new, resalable condition.
• Be returned in its original packaging.
• Include all parts, accessories, hardware, manuals, inserts, and tags.
• Be free from scratches, damage, alterations, or signs of use.

These requirements do not apply in the same manner to approved returns involving damaged, defective, or incorrect merchandise.

Decorolala reserves the right to refuse returns or apply additional deductions where returned merchandise is incomplete, damaged, improperly packaged, or otherwise unsuitable for resale as new.

4. Changed Your Mind? Return Options

If you ordered the wrong item, selected the wrong colour, changed your decorating plans, or simply decided the product is not the right fit for your space, eligible products may be returned within 14 days of delivery.

Because many Decorolala products are oversized, fragile, and costly to ship and inspect, change-of-mind returns are subject to the conditions below.

Option A: Store Credit (Recommended)

Choose Decorolala Store Credit and enjoy the most value from your return.

Benefits of Store Credit

✅ No 15% Restocking & Handling Fee

✅ 100% of your eligible merchandise value retained as store credit

✅ Store credit never expires

✅ Use your credit toward any future Decorolala purchase

✅ Perfect for exchanging styles, sizes, colours, lighting, furniture, mirrors, and décor

The customer remains responsible for return shipping costs unless the return results from our error or an approved damaged or defective item claim.

We strongly recommend this option for customers who intend to redecorate, replace an item, or continue shopping with Decorolala.

Option B: Refund to Original Payment Method

Eligible change-of-mind returns may be refunded to the original payment method subject to the following:

• Return shipping costs are the responsibility of the customer.
• Original shipping and delivery charges are non-refundable.
• A 15% Restocking & Handling Fee will be deducted from the merchandise refund.
• Any return transportation arranged by Decorolala may be deducted from the refund amount.

The Restocking & Handling Fee helps offset the substantial costs associated with receiving, inspecting, processing, repackaging, and restocking large and fragile home décor products.

5. Non-Returnable Items

The following items are not eligible for change-of-mind returns:

• Custom, personalized, or made-to-order products.
• Clearance or liquidation items marked "Final Sale."
• Gift cards.
• Digital products or downloadable content.
• Opened or used health, beauty, and personal-care products.
• Opened bedding, pillows, mattresses, and other hygiene-sensitive products.
• Assembled, installed, mounted, wired, or modified merchandise.
• Products that have been painted, drilled, cut, altered, or customized.
• Merchandise damaged through improper handling, assembly, installation, storage, or use.

Exceptions may apply where required by applicable consumer protection laws.

6. How to Start a Return

To request a return:

1. Email support@decorolala.com within 14 days of receiving your order.
2. Include your order number, product details, and reason for the return.
3. For damaged or defective items, include photographs whenever possible.
4. Once approved, we will issue an RMA number and provide return instructions.

Please do not ship any merchandise without receiving return authorization.

7. Return Shipping

For approved change-of-mind returns:

• Customers are responsible for all return shipping costs.
• Customers may arrange their own insured return shipping or use a label provided by Decorolala where available.
• If Decorolala provides a prepaid return label or arranges carrier pickup, the associated transportation costs will be deducted from the refund.

For damaged, defective, or incorrect merchandise approved by Decorolala, return shipping costs will be covered by Decorolala.

We strongly recommend using a trackable and insured shipping service, as Decorolala is not responsible for returns lost or damaged during transit.

8. Refund Processing

Once a returned item is received and inspected, we will notify you regarding the approval status of your return.

Approved refunds are generally processed within 5-10 business days after inspection.

Refunds are issued only to the original payment method unless store credit has been selected.

Financial institutions may require additional time before funds appear in your account.

9. Exchanges

We do not process direct exchanges.

If you would like a different item, colour, size, or style, we recommend selecting Decorolala Store Credit and placing a new order once your return has been approved.

10. Cancellations

Orders may be cancelled without charge within 24 hours of purchase.

Once an order has entered processing, shipment preparation, or has been shipped, cancellation may no longer be possible and the order will be subject to this Return Policy.

11. Lost Packages

If your package is lost during transit, we will work with the carrier to investigate and resolve the issue.

Carriers may require up to 21 days to complete an investigation.

Once the shipment is confirmed lost by the carrier, Decorolala will provide a replacement, refund, or other appropriate resolution.

If a package shows as delivered but was not received, you must notify us within 48 hours so we can assist with the carrier claim process.

12. Questions? We're Here to Help

Decorolala
Legal Entity: 9125-4201 Québec Inc.

Address:
8304 Chemin Devonshire, Suite 270
Mont-Royal, QC H4P 2P7
Canada

Email: support@decorolala.com

Phone: +1 (514) 558-0991

Business Hours: Monday-Friday, 10:00 AM-5:00 PM ET