● Powerful cooling & heating keeps large spaces consistently pleasant
● Lower energy consumption thanks to the inverter technology
● R454B refrigerant aligns with modern environmental expectations
● Control from anywhere with smart wifi connectivity and voice control
● Whisper-quiet operation that won't interrupt sleep work or relaxation
● Includes a remote control for quick and easy adjustments
● 24-hour timer for you to enjoy effortless set-and-forget comfort
● Outdoor unit with chassis heating boosts cold-weather dependability
● 7 modes and 8 fan speeds for customized airflow experience
● 4D swing spreads air more evenly throughout the space
● Self-clean function and washable filters reduce upkeep

● Powerful Climate Control: This 9000 BTU mini split air conditioner and heater is designed to cool large spaces up to 400 sq. ft. The outdoor unit features chassis electrical heating to support dependable operation in colder weather heating even at -20℃ and cooling even at 50℃.
● High Efficiency Performance: This 19 SEER2 and 9.5 HSPF2 split ac unit adopts an advanced inverter technology that helps maintain steady operation and reduce energy cost with fewer starts and stops. Besides the low-gwp R454B refrigerant supports modern efficiency goals for everyday home heating and cooling.
● Intelligent WIFI Control: You can control your comfort from anywhere with this wifi enabled mini split air conditioner that works with Alexa and Google assistant. Adjust temperature switch modes and manage fan speed from your phone or voice demands and keep a backup option with the included remote control.
● Customized Comfort & Low Noise: This mini split ac with heat pump offers 7 modes including auto cool heat dry fan ECO sleep plus 8 fan speeds from mute to turbo. The 4D swing helps distribute air evenly for fewer hot or cold spots while the quiet operation as low as 28 dB makes it ideal for light sleepers.
● User-friendly Features: The self-clean function and washable filters allow for easier maintenance while the child lock enhances safety. This inverter ac unit also includes a 24-hour timer that fits your schedule while helping you save energy when you are away or asleep. Note: Installation should be performed by a professional technician.

Color	White
Material	Cold-rolled Steel Sheet Copper Aluminum
Indoor Unit Dimensions	31.93" x 7.99" x 11.5"
Outdoor Unit Dimensions	30.98" x 11.42" x 19.61"
Voltage	115V
Frequency	60Hz
Cooling Capacity	9000 BTU
Heating Capacity	10000 BTU
Rated Input Consumption (Cooling)	750W
Rated Input Consumption (Heating)	750W
Coverage Area	450 sq.ft.
Maximum Air Flow Volume	342 CFM
Dehumidification Capacity	55.8 Pints/Day
Temperature Setting Range	16℃~31℃
Operating Ambient Temperature	-20℃-50℃
Max Remote Control Distance	39.5 ft
Refrigerant	R454B
SEER2	19
HSPF2	9.5
Indoor Noise Level	28 dB
Diameter of Gas Pipe	3/8"
Diameter of Liquid Pipe	1/4"
Net Weight of Indoor Unit	19.8 lbs
Net Weight of Outdoor Unit	51.8 lbs
Box Qty	2
Is Assembly Required	Yes
Package Includes	1 x Indoor Unit 1 x Outdoor Unit
1 x 13ft Communication Wire	1 x 16.4ft Copper Connection Pipe - Liquid Pipe
1 x 6.5 ft Drain Pipe	1 x 16.4ft Copper Connection Pipe - Gas Pipe
1 x Insulation Foam	1 x Remote Control 1 x Remote Control Holder
1 x Wall Sleeve 1 x Wall Cap	1 x Tape 1 x Putty 1 x User Guide

Color	White
Material	Cold-rolled Steel Sheet Copper Aluminum
Indoor Unit Dimensions	31.93 inches x 7.99 inches x 11.5 inches
Outdoor Unit Dimensions	30.98 inches x 11.42 inches x 19.61 inches
Voltage	115V
Frequency	60Hz
Cooling Capacity	9000 BTU
Heating Capacity	10000 BTU
Rated Input Consumption (Cooling)	750W
Rated Input Consumption (Heating)	750W
Coverage Area	450 sq.ft.
Maximum Air Flow Volume	342 CFM
Dehumidification Capacity	55.8 Pints/Day
Temperature Setting Range	16℃~31℃
Operating Ambient Temperature	-20℃-50℃
Max Remote Control Distance	39.5 ft
Refrigerant	R454B
SEER2	19
HSPF2	9.5
Indoor Noise Level	28 dB
Gas Pipe Diameter	3/8 inches
Liquid Pipe Diameter	1/4 inches
Net Weight of Indoor Unit	19.8 lbs
Net Weight of Outdoor Unit	51.8 lbs
Box Qty	2
Assembly Required	Yes
Warranty	Manufacturer

Refund & Return Policy

At Decorolala, we want you to shop with confidence. If an item is not quite right, we are happy to assist with eligible returns under the conditions outlined below.

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

We recommend reporting visible damage, incorrect products, or missing parts within 48 hours of delivery to help us resolve the issue quickly.

To evaluate your claim, we may request photographs of the product, packaging, shipping label, and any damage.

Depending on the circumstances, Decorolala may provide replacement parts, a replacement product, repair assistance, store credit, or a full refund.

No Restocking & Handling Fee applies to approved claims involving damaged, defective, incomplete, or incorrect merchandise.

2. Return Window

Eligible return requests must be submitted within 14 days of delivery.

Requests submitted after 14 days may not be accepted.

All returns require prior approval and a valid Return Merchandise Authorization (RMA) number. Returns shipped without an RMA may be refused and returned to the sender.

3. Return Eligibility

To qualify for a return, merchandise must:

• Be unused, unassembled, and uninstalled.
• Be in new, resalable condition.
• Be returned in its original packaging.
• Include all parts, accessories, hardware, manuals, inserts, and tags.
• Be free from scratches, damage, alterations, or signs of use.

These requirements do not apply in the same manner to approved returns involving damaged, defective, or incorrect merchandise.

Decorolala reserves the right to refuse returns or apply additional deductions where returned merchandise is incomplete, damaged, improperly packaged, or otherwise unsuitable for resale as new.

4. Changed Your Mind? Return Options

If you ordered the wrong item, selected the wrong colour, changed your decorating plans, or simply decided the product is not the right fit for your space, eligible products may be returned within 14 days of delivery.

Because many Decorolala products are oversized, fragile, and costly to ship and inspect, change-of-mind returns are subject to the conditions below.

Option A: Store Credit (Recommended)

Choose Decorolala Store Credit and enjoy the most value from your return.

Benefits of Store Credit

✅ No 15% Restocking & Handling Fee

✅ 100% of your eligible merchandise value retained as store credit

✅ Store credit never expires

✅ Use your credit toward any future Decorolala purchase

✅ Perfect for exchanging styles, sizes, colours, lighting, furniture, mirrors, and décor

The customer remains responsible for return shipping costs unless the return results from our error or an approved damaged or defective item claim.

We strongly recommend this option for customers who intend to redecorate, replace an item, or continue shopping with Decorolala.

Option B: Refund to Original Payment Method

Eligible change-of-mind returns may be refunded to the original payment method subject to the following:

• Return shipping costs are the responsibility of the customer.
• Original shipping and delivery charges are non-refundable.
• A 15% Restocking & Handling Fee will be deducted from the merchandise refund.
• Any return transportation arranged by Decorolala may be deducted from the refund amount.

The Restocking & Handling Fee helps offset the substantial costs associated with receiving, inspecting, processing, repackaging, and restocking large and fragile home décor products.

5. Non-Returnable Items

The following items are not eligible for change-of-mind returns:

• Custom, personalized, or made-to-order products.
• Clearance or liquidation items marked "Final Sale."
• Gift cards.
• Digital products or downloadable content.
• Opened or used health, beauty, and personal-care products.
• Opened bedding, pillows, mattresses, and other hygiene-sensitive products.
• Assembled, installed, mounted, wired, or modified merchandise.
• Products that have been painted, drilled, cut, altered, or customized.
• Merchandise damaged through improper handling, assembly, installation, storage, or use.

Exceptions may apply where required by applicable consumer protection laws.

6. How to Start a Return

To request a return:

1. Email support@decorolala.com within 14 days of receiving your order.
2. Include your order number, product details, and reason for the return.
3. For damaged or defective items, include photographs whenever possible.
4. Once approved, we will issue an RMA number and provide return instructions.

Please do not ship any merchandise without receiving return authorization.

7. Return Shipping

For approved change-of-mind returns:

• Customers are responsible for all return shipping costs.
• Customers may arrange their own insured return shipping or use a label provided by Decorolala where available.
• If Decorolala provides a prepaid return label or arranges carrier pickup, the associated transportation costs will be deducted from the refund.

For damaged, defective, or incorrect merchandise approved by Decorolala, return shipping costs will be covered by Decorolala.

We strongly recommend using a trackable and insured shipping service, as Decorolala is not responsible for returns lost or damaged during transit.

8. Refund Processing

Once a returned item is received and inspected, we will notify you regarding the approval status of your return.

Approved refunds are generally processed within 5-10 business days after inspection.

Refunds are issued only to the original payment method unless store credit has been selected.

Financial institutions may require additional time before funds appear in your account.

9. Exchanges

We do not process direct exchanges.

If you would like a different item, colour, size, or style, we recommend selecting Decorolala Store Credit and placing a new order once your return has been approved.

10. Cancellations

Orders may be cancelled without charge within 24 hours of purchase.

Once an order has entered processing, shipment preparation, or has been shipped, cancellation may no longer be possible and the order will be subject to this Return Policy.

11. Lost Packages

If your package is lost during transit, we will work with the carrier to investigate and resolve the issue.

Carriers may require up to 21 days to complete an investigation.

Once the shipment is confirmed lost by the carrier, Decorolala will provide a replacement, refund, or other appropriate resolution.

If a package shows as delivered but was not received, you must notify us within 48 hours so we can assist with the carrier claim process.

12. Questions? We're Here to Help

Decorolala
Legal Entity: 9125-4201 Québec Inc.

Address:
8304 Chemin Devonshire, Suite 270
Mont-Royal, QC H4P 2P7
Canada

Email: support@decorolala.com

Phone: +1 (514) 558-0991

Business Hours: Monday-Friday, 10:00 AM-5:00 PM ET