It's a collapsible plastic pet stairs 4 step ladder which can let you enjoy intimate moments with your best friend.

It's suitable for small and medium sized pets which are not tall enough to reach the bed or couch. The lightweight pet stairs provides your furry friend the freedom to get on and off furniture by themselves. Weighing only 4.5lbs it's easy for you to carry and move it around your house. Made of lightweight but durable PP material these plastic pet stairs are sturdy enough to support up to 132lbs. The felt stairs side rails and non-skid foot pads ensure the safety of your pets helping them confidently walk up and down without wobbling. And it's convenient to store the compact pet stairs by simply folding them and putting them under a piece of furniture.

If you are looking for a collapsible plastic ladder do not hesitate to buy it!

• Helps pets reach their favorite destinations without much effort
• Made of premium PP material to ensure long service life
• The built-in side rails keep your pet secure
• The non slip foam pads protect your pet and your floors
• Adhesive back felt step covers give your pet better traction
• Moderate stair heights is suitable for small and medium size pets
• Light weight 4 step pet stairs is portable for indoor and outdoor use
• Foldable step ramp can be stored under sofa or bed
• Smooth lines with cute patterns match your room decor well
• Choose the best color from beige gray and coffee

● Make Convenience for Pet's Life: The plastic pet stair is helpful to make your pet's life more convenient. The ladder allow your pets to climb on and off bed sofa and car without much effort. Young pets could reach their favorite destination to explore the world. Besides elder pets could suffer less pains when accessing to a high place.
● Safe and Stable Construction: The shape of the unfolded pet stairs is a stable triangle structure which is sturdy enough to ensure safety use. The snap lock keeps the stair from sudden collapsing when in use. Padded with soft felt and anti-slip foot mats the step ramp will provide comfortable using experience without wobbling for your pets.
● Long-lasting Material: The factory adopts high quality PP as the base material of the ladder. The delicate craftsmanship endows the pet step with smooth surface and long service life. The wear-resistant surface won't be scratched by pet's claw. Clean it easily by a damp cloth to keep it stay with you for years.
● Convenient Portable Ladder: The lightweight step stairs weighing 2kg only is easy for moving and transportation. It's folded size is about 77 x 39 x 13cm(L X W X H) which is compact to store under a bed or a sofa. In addition the size is also perfect for car trunk. Your pet could enjoy the convenient ladder during traveling.
● Pet Steps for Indoor and Outdoor Use: The plastic pet step ramp with 39cm in width is designed for small and medium size pet. The height of each ladder is 12cm which is easy for pets to step on. With maximum bearing capacity up to 60kg our plastic pet ladder will let your pet have a safe and happy indoor and outdoor life.

• Color: Coffee
• Material: PP felt
• Folded dimension: 30" x 15" x 5"(L x W x H)
• Overall dimension: 23.5" x 15" x 19"(L x W x H )
• Felt dimension: 12" x 5"(L x W)
• Net weight: 4.5Lbs
• Weight capacity: 132Lbs
• Package includes：
• 1 X Pet stair
• Box Qty: 1(May vary by batch)

Refund & Return Policy

At Decorolala, we want you to shop with confidence. If an item is not quite right, we are happy to assist with eligible returns under the conditions outlined below.

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

We recommend reporting visible damage, incorrect products, or missing parts within 48 hours of delivery to help us resolve the issue quickly.

To evaluate your claim, we may request photographs of the product, packaging, shipping label, and any damage.

Depending on the circumstances, Decorolala may provide replacement parts, a replacement product, repair assistance, store credit, or a full refund.

No Restocking & Handling Fee applies to approved claims involving damaged, defective, incomplete, or incorrect merchandise.

2. Return Window

Eligible return requests must be submitted within 14 days of delivery.

Requests submitted after 14 days may not be accepted.

All returns require prior approval and a valid Return Merchandise Authorization (RMA) number. Returns shipped without an RMA may be refused and returned to the sender.

3. Return Eligibility

To qualify for a return, merchandise must:

• Be unused, unassembled, and uninstalled.
• Be in new, resalable condition.
• Be returned in its original packaging.
• Include all parts, accessories, hardware, manuals, inserts, and tags.
• Be free from scratches, damage, alterations, or signs of use.

These requirements do not apply in the same manner to approved returns involving damaged, defective, or incorrect merchandise.

Decorolala reserves the right to refuse returns or apply additional deductions where returned merchandise is incomplete, damaged, improperly packaged, or otherwise unsuitable for resale as new.

4. Changed Your Mind? Return Options

If you ordered the wrong item, selected the wrong colour, changed your decorating plans, or simply decided the product is not the right fit for your space, eligible products may be returned within 14 days of delivery.

Because many Decorolala products are oversized, fragile, and costly to ship and inspect, change-of-mind returns are subject to the conditions below.

Option A: Store Credit (Recommended)

Choose Decorolala Store Credit and enjoy the most value from your return.

Benefits of Store Credit

✅ No 15% Restocking & Handling Fee

✅ 100% of your eligible merchandise value retained as store credit

✅ Store credit never expires

✅ Use your credit toward any future Decorolala purchase

✅ Perfect for exchanging styles, sizes, colours, lighting, furniture, mirrors, and décor

The customer remains responsible for return shipping costs unless the return results from our error or an approved damaged or defective item claim.

We strongly recommend this option for customers who intend to redecorate, replace an item, or continue shopping with Decorolala.

Option B: Refund to Original Payment Method

Eligible change-of-mind returns may be refunded to the original payment method subject to the following:

• Return shipping costs are the responsibility of the customer.
• Original shipping and delivery charges are non-refundable.
• A 15% Restocking & Handling Fee will be deducted from the merchandise refund.
• Any return transportation arranged by Decorolala may be deducted from the refund amount.

The Restocking & Handling Fee helps offset the substantial costs associated with receiving, inspecting, processing, repackaging, and restocking large and fragile home décor products.

5. Non-Returnable Items

The following items are not eligible for change-of-mind returns:

• Custom, personalized, or made-to-order products.
• Clearance or liquidation items marked "Final Sale."
• Gift cards.
• Digital products or downloadable content.
• Opened or used health, beauty, and personal-care products.
• Opened bedding, pillows, mattresses, and other hygiene-sensitive products.
• Assembled, installed, mounted, wired, or modified merchandise.
• Products that have been painted, drilled, cut, altered, or customized.
• Merchandise damaged through improper handling, assembly, installation, storage, or use.

Exceptions may apply where required by applicable consumer protection laws.

6. How to Start a Return

To request a return:

1. Email support@decorolala.com within 14 days of receiving your order.
2. Include your order number, product details, and reason for the return.
3. For damaged or defective items, include photographs whenever possible.
4. Once approved, we will issue an RMA number and provide return instructions.

Please do not ship any merchandise without receiving return authorization.

7. Return Shipping

For approved change-of-mind returns:

• Customers are responsible for all return shipping costs.
• Customers may arrange their own insured return shipping or use a label provided by Decorolala where available.
• If Decorolala provides a prepaid return label or arranges carrier pickup, the associated transportation costs will be deducted from the refund.

For damaged, defective, or incorrect merchandise approved by Decorolala, return shipping costs will be covered by Decorolala.

We strongly recommend using a trackable and insured shipping service, as Decorolala is not responsible for returns lost or damaged during transit.

8. Refund Processing

Once a returned item is received and inspected, we will notify you regarding the approval status of your return.

Approved refunds are generally processed within 5-10 business days after inspection.

Refunds are issued only to the original payment method unless store credit has been selected.

Financial institutions may require additional time before funds appear in your account.

9. Exchanges

We do not process direct exchanges.

If you would like a different item, colour, size, or style, we recommend selecting Decorolala Store Credit and placing a new order once your return has been approved.

10. Cancellations

Orders may be cancelled without charge within 24 hours of purchase.

Once an order has entered processing, shipment preparation, or has been shipped, cancellation may no longer be possible and the order will be subject to this Return Policy.

11. Lost Packages

If your package is lost during transit, we will work with the carrier to investigate and resolve the issue.

Carriers may require up to 21 days to complete an investigation.

Once the shipment is confirmed lost by the carrier, Decorolala will provide a replacement, refund, or other appropriate resolution.

If a package shows as delivered but was not received, you must notify us within 48 hours so we can assist with the carrier claim process.

12. Questions? We're Here to Help

Decorolala
Legal Entity: 9125-4201 Québec Inc.

Address:
8304 Chemin Devonshire, Suite 270
Mont-Royal, QC H4P 2P7
Canada

Email: support@decorolala.com

Phone: +1 (514) 558-0991

Business Hours: Monday-Friday, 10:00 AM-5:00 PM ET