A Warm and Sweet Home for Your Lovely Kitten!

This 4-layer cat tree provides a spacious and funny activity center for your kitten to exercise scratch climb sleep rest and relax. The large soft condo allows your cat to take a nap with a sense of security and the plush perch allows kittens to look out the beautiful scenery out of the window. More than that the large sisal platform and sisal cat posts can not only allow your kitten to sharpen their nails but also prevent from scratching your furniture. And there exists a jingling plush ball to play with. What's more the cat tower is covered with feline-friendly and ultra-soft plush for comfy lounging and playing. And the large base ensures excellent durability and stability. This stylish and elegant appearance can not only attract cats' attention but also be a perfect addition to your home decor!

If you are looking for a cat tree like this do not hesitate to place an order!

• The ultra-soft top cat bed allows your cat to enjoy the sunbath and outdoor scenery
• The jumping platform with natural sisal for cats to exercise and play
• Comes with a jingling fur ball and natural sisal-wrapped scratching posts
• The comfortable and private cat condo allows cats to lounge and rest
• The large solid base ensures stability and safety
• The plush covering provides ultimate softness and warmth
• Sisal ropes allow your kitten to grind claws and protect your furniture from scratching
• Crafted with certified particle board ensures safety for everyday use
• The 4-level tower provides a variety of entertainment options

● Spacious and Versatile Activity Center: The multi functional cat tree comes with a spacious cat condo for sleeping and resting 3 scratching posts a large jumping platform with natural sisal for exercising a top perch for looking out and a jingling plush ball for playing. Multi-layer structure design brings more fun for your kittens.
● Meet Natural Instincts and Boost Happiness: The 4-layer cat tower can meet your feline's climbing nature as well as provide a comfortable place to play exercise and relax. The top cat bed can satisfy their desires to sunbathe and enjoy the outdoor scenery.
● Sturdy and Stable Structure: Equipped with a large solid base the cat tree is stable which would not shake or fall when your cat jumps in or out. And it is crafted with premium particle board ensuring durability. Besides the top perch can load up to 33 lbs the jumping platforms 11 lbs and the cat condo 11 lbs so it is ideal for small and medium cats.
● Comfortable and Highly Qualified Materials: The cat tower is designed with skin-friendly plush covering giving feline-friendly softness and optimum warmth for your lovely kitten. More than that the cat posts are covered with natural sisal ropes that allow your cat to sharpen their nails while protecting your delicate furniture from scratches.
● Easy Assembly and Stylish Appearance: The cat furniture comes with detailed instructions and all essential parts for easy and quick installation. In addition the elegant light-gray looking can blend beautifully into all kinds of interior decor. It would be a perfect gift for both your kitten and your sweet home!

• Color: Gray
• Material: Particle board sisal plush
• Overall dimensions: 25" x 22.5" x 33.5" (L x W x H)
• Base size: 20" x 20" (L x W)
• Cat condo size: 15" x 12" x 11" (L x W x H)
• Net weight: 21 lbs
• Weight capacity of the jumping platform: 11 lbs
• Weight capacity of the cat condo: 11 lbs
• Weight capacity of the top perch: 33 lbs
• Package included:
• 1 x Cat tree
• 1 x Accessories bag
• 1 x User's manual
• Box Qty: 1(May vary by batch)

Refund & Return Policy

At Decorolala, we want you to shop with confidence. If an item is not quite right, we are happy to assist with eligible returns under the conditions outlined below.

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

We recommend reporting visible damage, incorrect products, or missing parts within 48 hours of delivery to help us resolve the issue quickly.

To evaluate your claim, we may request photographs of the product, packaging, shipping label, and any damage.

Depending on the circumstances, Decorolala may provide replacement parts, a replacement product, repair assistance, store credit, or a full refund.

No Restocking & Handling Fee applies to approved claims involving damaged, defective, incomplete, or incorrect merchandise.

2. Return Window

Eligible return requests must be submitted within 14 days of delivery.

Requests submitted after 14 days may not be accepted.

All returns require prior approval and a valid Return Merchandise Authorization (RMA) number. Returns shipped without an RMA may be refused and returned to the sender.

3. Return Eligibility

To qualify for a return, merchandise must:

• Be unused, unassembled, and uninstalled.
• Be in new, resalable condition.
• Be returned in its original packaging.
• Include all parts, accessories, hardware, manuals, inserts, and tags.
• Be free from scratches, damage, alterations, or signs of use.

These requirements do not apply in the same manner to approved returns involving damaged, defective, or incorrect merchandise.

Decorolala reserves the right to refuse returns or apply additional deductions where returned merchandise is incomplete, damaged, improperly packaged, or otherwise unsuitable for resale as new.

4. Changed Your Mind? Return Options

If you ordered the wrong item, selected the wrong colour, changed your decorating plans, or simply decided the product is not the right fit for your space, eligible products may be returned within 14 days of delivery.

Because many Decorolala products are oversized, fragile, and costly to ship and inspect, change-of-mind returns are subject to the conditions below.

Option A: Store Credit (Recommended)

Choose Decorolala Store Credit and enjoy the most value from your return.

Benefits of Store Credit

✅ No 15% Restocking & Handling Fee

✅ 100% of your eligible merchandise value retained as store credit

✅ Store credit never expires

✅ Use your credit toward any future Decorolala purchase

✅ Perfect for exchanging styles, sizes, colours, lighting, furniture, mirrors, and décor

The customer remains responsible for return shipping costs unless the return results from our error or an approved damaged or defective item claim.

We strongly recommend this option for customers who intend to redecorate, replace an item, or continue shopping with Decorolala.

Option B: Refund to Original Payment Method

Eligible change-of-mind returns may be refunded to the original payment method subject to the following:

• Return shipping costs are the responsibility of the customer.
• Original shipping and delivery charges are non-refundable.
• A 15% Restocking & Handling Fee will be deducted from the merchandise refund.
• Any return transportation arranged by Decorolala may be deducted from the refund amount.

The Restocking & Handling Fee helps offset the substantial costs associated with receiving, inspecting, processing, repackaging, and restocking large and fragile home décor products.

5. Non-Returnable Items

The following items are not eligible for change-of-mind returns:

• Custom, personalized, or made-to-order products.
• Clearance or liquidation items marked "Final Sale."
• Gift cards.
• Digital products or downloadable content.
• Opened or used health, beauty, and personal-care products.
• Opened bedding, pillows, mattresses, and other hygiene-sensitive products.
• Assembled, installed, mounted, wired, or modified merchandise.
• Products that have been painted, drilled, cut, altered, or customized.
• Merchandise damaged through improper handling, assembly, installation, storage, or use.

Exceptions may apply where required by applicable consumer protection laws.

6. How to Start a Return

To request a return:

1. Email support@decorolala.com within 14 days of receiving your order.
2. Include your order number, product details, and reason for the return.
3. For damaged or defective items, include photographs whenever possible.
4. Once approved, we will issue an RMA number and provide return instructions.

Please do not ship any merchandise without receiving return authorization.

7. Return Shipping

For approved change-of-mind returns:

• Customers are responsible for all return shipping costs.
• Customers may arrange their own insured return shipping or use a label provided by Decorolala where available.
• If Decorolala provides a prepaid return label or arranges carrier pickup, the associated transportation costs will be deducted from the refund.

For damaged, defective, or incorrect merchandise approved by Decorolala, return shipping costs will be covered by Decorolala.

We strongly recommend using a trackable and insured shipping service, as Decorolala is not responsible for returns lost or damaged during transit.

8. Refund Processing

Once a returned item is received and inspected, we will notify you regarding the approval status of your return.

Approved refunds are generally processed within 5-10 business days after inspection.

Refunds are issued only to the original payment method unless store credit has been selected.

Financial institutions may require additional time before funds appear in your account.

9. Exchanges

We do not process direct exchanges.

If you would like a different item, colour, size, or style, we recommend selecting Decorolala Store Credit and placing a new order once your return has been approved.

10. Cancellations

Orders may be cancelled without charge within 24 hours of purchase.

Once an order has entered processing, shipment preparation, or has been shipped, cancellation may no longer be possible and the order will be subject to this Return Policy.

11. Lost Packages

If your package is lost during transit, we will work with the carrier to investigate and resolve the issue.

Carriers may require up to 21 days to complete an investigation.

Once the shipment is confirmed lost by the carrier, Decorolala will provide a replacement, refund, or other appropriate resolution.

If a package shows as delivered but was not received, you must notify us within 48 hours so we can assist with the carrier claim process.

12. Questions? We're Here to Help

Decorolala
Legal Entity: 9125-4201 Québec Inc.

Address:
8304 Chemin Devonshire, Suite 270
Mont-Royal, QC H4P 2P7
Canada

Email: support@decorolala.com

Phone: +1 (514) 558-0991

Business Hours: Monday-Friday, 10:00 AM-5:00 PM ET