● Height adjustable handlebar and seat suitable for kids of different heights
● Handbrake and coaster brake – 2 braking ways for children to choose from
● Large and threaded rubber tiers traverse well on different roads
● Training wheels provide a safer riding experience for your child
● 85% pre-assembled bike to save your precious time and effort
● Fun bell and storage basket for upgraded fun and convenience
● Soft seat cushion adds to the comfort of driving
● Sturdy carbon steel frame with fully enclosed chain guard for safety
● Multiple reflectors enhance visibility for added security
● Kid-friendly kickstand provides more support for stability (Only for bikes)
● CPSIA and ASTM compliant for increased reliability
● Note: Please measure your kid's inseam before purchasing

● Height Adjustable Design: This kids bike is thoughtfully designed with a height-adjustable handlebar and seat allowing for a perfect fit as your child grows. Suitable for children aged 4-7/4-8 years old the 16"/18" bicycle is ideal for helping them learn to ride and gain balance and confidence.
● Enhanced Safety Features: Featuring a handbrake and coaster brake the toddler bicycle allows kids to confidently control their bike. Moreover the fully enclosed chain guard and reflectors provide added safety while riding. The bike complies with ASTM and CPSIA standards ensuring it is a reliable choice for parents' peace of mind.
● 85% Pre-assembled Bike: This bicycle is designed to save you time with its 85% pre-assembled structure encouraging your child to get outside and ride more quickly. With detailed instructions and vivid pictures assembling the bike is a breeze.
● Designed for Reliability: Built with a solid carbon steel frame this bike is designed to withstand active play. The wear-resistant anti-slip and shockproof rubber wheels are suitable for the cement road and asphalt road. Additionally the kickstand (only for the bike) adds an extra layer of convenience for daily use.
● Drive with Fun and Ease: Complete with a charming bell and a functional basket this bicycle marries utility with fun. The comfortable seat cushion ensures a pleasant journey while the equipped training wheels offer more stability.

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)