● Detachable training wheels help beginners to keep balance
● Kids can ride confidently with the height adjustable handlebars and seats
● Proper fit for ages 3 to 8 with size variety
● Hand brake is easy to control with short distance
● Front V-brake ensures precise control and quick stopping
● Coaster brake is easy to stop by pedaling backward
● Premium 12"/14"/16"/18" pneumatic tires are wear-resistant and skid-resistant
● 2 modes audio equipment entertains with cheerful carol
● Door bell + Santa Claus's Christmas greetings make rides magical and surprising
● Fully enclosed chain guards protect legs
● Christmas themed kids bicycle with adorable pattern is an awesome gift for kids
● Safety flag enhances child's safety by making the bike more noticeable
● Non-slip handle with bell alerts others to the child's presence
● Comfortable padded seat keeps children comfortable for longer rides
● Front & rear reflectors and non-slip pedal add extra safety during evening outings
● A kickstand provides easy parking for the 18" model (Only available for bikes)

● Adapts as Kids Grow: Designed to support every stage the toddler bicycle offers an height adjustable seat and handlebar to perfectly fit children ages 3-8 years old. Additionally the removable training wheels make it a great companion from their very first ride to more confident cycling adventures.
● Triple Protection System: For peace of mind the kids balance bike boasts a responsive handbrake front V-brake and a rear coaster brake that ensure easy stops in emergencies. More than that the fully enclosed chain guard shields kids' legs and little fingers from harm.
● Festive & Fun Design: The vibrant toddler bike with training wheels is adorned with Christmas-themed cartoon graphics. Plus its built-in audio equipment plays catchy Christmas carols or Santa's greetings and doorbell making every ride magical and an unforgettable Christmas or birthday surprise.
● Smooth & Stable Rides: Equipped with robust pneumatic tires in 12 14 16 sizes the kids bike with strong grip will ensure a bump-free ride. Furthermore the heavy-duty metal frame allows kids to enjoy countless outdoor adventures.
● Kids Friendly Features: Equipped with a high-visibility safety flag a bell cushioned seat fenders dual reflectors and a handy kickstand on the 18" model the children bike for girls boys thoughtfully integrates every detail for a secure and delightful riding experience.
● How to Select the Right Note: Please measure kids inseam and compare with saddle height to check if the rider can touch the ground. It is recommended to refer to the bike size chart before purchase. Please prioritize fit over age range when choosing.

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)