● Maintain the food inside warm or chilled for 4 to 6 hours
● Large 81 Quart capacity accommodates 5 full-size pans
● Multiple slot design allows you to allocate the inner space
● Easy to move and transport with 4 wheels and 2 handles
● Door opens at 270° easier to load or unload the food
● Grooves on top enable more boxes to be stably stacked
● Food-grade LLDPE material for durable and much safer use
● Fitted with nylon buckles to help firmly close the door
● PU foam layer and inlaid sealing ring for better insulation
● Accessories include: stickers 2 hinges 2 nylon buckles
● Applicable for dining halls hotels outdoor banquets

● Excellent Temp Retention: Featuring seamless double walled shell and PU foam layer the front-load insulated food pan carrier provides exceptional temp retention. With no electricity or energy consumed the food carrier can keep the food inside warm or chilled for a duration of 4-6 hours. Plus the embedded sealing ring enhances thermal insulation.
● Extensive Interior Capacity: The hot box for catering offers an expansive 81 QT capacity holding up to 5 full-size pans. Thanks to multiple slot design you can freely combine and allocate the inner space which is recommended to store hot and cold food separately. Besides the door can be opened 270° making it easy to load or unload the food.
● Easy to Move or Transport: With the inclusion of 2 built-in handles 2 universal wheels and 2 directional wheels the upgraded food pan carrier allows you to easily move the insulated box to its intended location without any hassle. Also designed with grooves on the top it facilitates stable stacking of more insulated boxes.
● High Quality and Extra Fittings: Mainly made of food-grade LLDPE material the food pan carrier is durable sturdy and safe for constant use. Fitted with nylon buckles the door can be tightly closed. 2 stainless steel hinges and 2 extra nylon buckles are added for easy replacement. In addition the provided stickers can be used to mark food types.
● Suitable for Multi-scene Use: The insulated front loader with wheels is perfect solution for catering and delivery. It is widely used in dining halls hotels outdoor banquets and camping. And you can put a variety of foods into it including hot dishes cold beverages takeaway lunch cakes ice creams and so on.

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)