● Including 4 Single chairs 2 Ottomans 2 Coffee tables 4 Single chair cushions 2 Ottoman cushions and Instruction
● Will be shipped in 2 boxes so the arriving time may be different
● Screw bag for the whole set is in box 1
● Please avoid rain exposure for prolonged service life
● Comfortable sitting feelings due to ergonomic seat and soft cushions
● Smooth zippers for easy removal and maintenance of cushions covers
● Horn button with elastic strap fixes the ottoman cushion in place
● 2 coffee tables make items easy to fetch
● Black tempered glass is firmly fixed by suction cups
● 2 ottomans can be also used as tables or extra seats
● High-grade metal frame and PE rattan for long-time outdoor use
● Multiple combining ways suits for different sizes of areas
● Suitable for backyard poolside garden etc.
● Simple to assemble with the clear instruction

● 2-Package Delivery: This 8-piece patio set will be delivered in 2 packages so the arriving time may vary. And the screw bag is in box 1. The assembly is easy with the detailed instruction. Please do not tighten all the screws until all the holes are aligned. Dimension of each single chair: 23.5" x 24" x 33" (L x W x H). Dimension of each coffee table: 16" x 16" x 16" (L x W x H). Dimension of each ottoman: 16" x 16" x 16" (L x W x H).
● Cozy and Soft Seat: Each chair is designed with curved armrests and cozy backrest for optimal comfort. And the cushions of single chairs and ottomans are filled with high-density sponge for much softness. The zipper design makes the cushion covers easy to remove and maintain.
● Practical Side Table: The 2 coffee tables make snacks and drinks easy to fetch for all people sitting around. The black tempered glass tabletop is smooth and easy to maintain. And the 4 suction cups firmly fix the tabletop without moving around. Moreover the anti-slip footpads protect the ground well.
● Multifunctional Ottoman: Each ottoman is equipped with a cushion which can be removed as you need. And the horn button with elastic strap keeps the ottoman cushion in place. Therefore the ottomans can be used as footstools side tables and even 2 additional seats providing much convenience for you.
● Long-Lasting Outdoor Use: With hand-woven PE rattan and sturdy metal frame the patio set can withstand long-time outdoor use. And you combine 8 pieces according to your demands and the size of relaxing areas. Whether in the backyard poolside or patio this 8-piece rattan sofa set will always be a great addition. Note: Please avoid rain exposure for prolonged service life.

• Color of PE rattan: Black
• Color of cushion: Off White
• Material: Metal PE rattan tempered glass polyester sponge
• Dimension of single chair: 23.5" x 24" x 33" (L x W x H)
• Dimension of coffee table: 16" x 16" x 16"(L x W x H)
• Dimension of ottoman: 16" x 16" x 16" (L x W x H)
• Seat height: 16"
• Dimension of single chair cushion: 19.5" x 18" x 2"(L x W x Thickness)
• Dimension of ottoman cushion: 16" x 16" x 2"(L x W x Thickness)
• Net weight of each single chair: 11 lbs
• Net weight of each coffee table: 9 lbs
• Net weight of each ottoman: 6.5 lbs
• Weight capacity of each single Chair: 400 lbs
• Weight capacity of each ottoman: 400 lbs
• Weight capacity of each coffee table: 165 lbs
• Box Qty: 2(May vary by batch)
• Package includes:
• 4 x Single chairs
• 2 x Ottomans
• 2 x Coffee tables
• 4 x Single chair cushions
• 2 x Ottoman cushions
• 1 x Instruction

Refund & Return Policy

At Decorolala, we want you to shop with confidence. If an item is not quite right, we are happy to assist with eligible returns under the conditions outlined below.

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

We recommend reporting visible damage, incorrect products, or missing parts within 48 hours of delivery to help us resolve the issue quickly.

To evaluate your claim, we may request photographs of the product, packaging, shipping label, and any damage.

Depending on the circumstances, Decorolala may provide replacement parts, a replacement product, repair assistance, store credit, or a full refund.

No Restocking & Handling Fee applies to approved claims involving damaged, defective, incomplete, or incorrect merchandise.

2. Return Window

Eligible return requests must be submitted within 14 days of delivery.

Requests submitted after 14 days may not be accepted.

All returns require prior approval and a valid Return Merchandise Authorization (RMA) number. Returns shipped without an RMA may be refused and returned to the sender.

3. Return Eligibility

To qualify for a return, merchandise must:

• Be unused, unassembled, and uninstalled.
• Be in new, resalable condition.
• Be returned in its original packaging.
• Include all parts, accessories, hardware, manuals, inserts, and tags.
• Be free from scratches, damage, alterations, or signs of use.

These requirements do not apply in the same manner to approved returns involving damaged, defective, or incorrect merchandise.

Decorolala reserves the right to refuse returns or apply additional deductions where returned merchandise is incomplete, damaged, improperly packaged, or otherwise unsuitable for resale as new.

4. Changed Your Mind? Return Options

If you ordered the wrong item, selected the wrong colour, changed your decorating plans, or simply decided the product is not the right fit for your space, eligible products may be returned within 14 days of delivery.

Because many Decorolala products are oversized, fragile, and costly to ship and inspect, change-of-mind returns are subject to the conditions below.

Option A: Store Credit (Recommended)

Choose Decorolala Store Credit and enjoy the most value from your return.

Benefits of Store Credit

✅ No 15% Restocking & Handling Fee

✅ 100% of your eligible merchandise value retained as store credit

✅ Store credit never expires

✅ Use your credit toward any future Decorolala purchase

✅ Perfect for exchanging styles, sizes, colours, lighting, furniture, mirrors, and décor

The customer remains responsible for return shipping costs unless the return results from our error or an approved damaged or defective item claim.

We strongly recommend this option for customers who intend to redecorate, replace an item, or continue shopping with Decorolala.

Option B: Refund to Original Payment Method

Eligible change-of-mind returns may be refunded to the original payment method subject to the following:

• Return shipping costs are the responsibility of the customer.
• Original shipping and delivery charges are non-refundable.
• A 15% Restocking & Handling Fee will be deducted from the merchandise refund.
• Any return transportation arranged by Decorolala may be deducted from the refund amount.

The Restocking & Handling Fee helps offset the substantial costs associated with receiving, inspecting, processing, repackaging, and restocking large and fragile home décor products.

5. Non-Returnable Items

The following items are not eligible for change-of-mind returns:

• Custom, personalized, or made-to-order products.
• Clearance or liquidation items marked "Final Sale."
• Gift cards.
• Digital products or downloadable content.
• Opened or used health, beauty, and personal-care products.
• Opened bedding, pillows, mattresses, and other hygiene-sensitive products.
• Assembled, installed, mounted, wired, or modified merchandise.
• Products that have been painted, drilled, cut, altered, or customized.
• Merchandise damaged through improper handling, assembly, installation, storage, or use.

Exceptions may apply where required by applicable consumer protection laws.

6. How to Start a Return

To request a return:

1. Email support@decorolala.com within 14 days of receiving your order.
2. Include your order number, product details, and reason for the return.
3. For damaged or defective items, include photographs whenever possible.
4. Once approved, we will issue an RMA number and provide return instructions.

Please do not ship any merchandise without receiving return authorization.

7. Return Shipping

For approved change-of-mind returns:

• Customers are responsible for all return shipping costs.
• Customers may arrange their own insured return shipping or use a label provided by Decorolala where available.
• If Decorolala provides a prepaid return label or arranges carrier pickup, the associated transportation costs will be deducted from the refund.

For damaged, defective, or incorrect merchandise approved by Decorolala, return shipping costs will be covered by Decorolala.

We strongly recommend using a trackable and insured shipping service, as Decorolala is not responsible for returns lost or damaged during transit.

8. Refund Processing

Once a returned item is received and inspected, we will notify you regarding the approval status of your return.

Approved refunds are generally processed within 5-10 business days after inspection.

Refunds are issued only to the original payment method unless store credit has been selected.

Financial institutions may require additional time before funds appear in your account.

9. Exchanges

We do not process direct exchanges.

If you would like a different item, colour, size, or style, we recommend selecting Decorolala Store Credit and placing a new order once your return has been approved.

10. Cancellations

Orders may be cancelled without charge within 24 hours of purchase.

Once an order has entered processing, shipment preparation, or has been shipped, cancellation may no longer be possible and the order will be subject to this Return Policy.

11. Lost Packages

If your package is lost during transit, we will work with the carrier to investigate and resolve the issue.

Carriers may require up to 21 days to complete an investigation.

Once the shipment is confirmed lost by the carrier, Decorolala will provide a replacement, refund, or other appropriate resolution.

If a package shows as delivered but was not received, you must notify us within 48 hours so we can assist with the carrier claim process.

12. Questions? We're Here to Help

Decorolala
Legal Entity: 9125-4201 Québec Inc.

Address:
8304 Chemin Devonshire, Suite 270
Mont-Royal, QC H4P 2P7
Canada

Email: support@decorolala.com

Phone: +1 (514) 558-0991

Business Hours: Monday-Friday, 10:00 AM-5:00 PM ET