● Convenient to brake with dual brake system: a hand brake and rear coaster brake
● 2 removable training wheels to stay steady add safety and help children build confidence
● Adjustable seat fits kids of different ages and heights
● Quick release lever helps you to adjust or fix the seat height
● 85% pre-assembled bike with tool included for hassle-free installation
● The solid metal frame for great strength and sturdiness
● Enduring wheels for various roads including wood floors brick roads asphalt roads or cement roads
● Front reflector and rear reflector for excellent security
● Non-slip pedals and ergonomic seat for effortless and cozy riding
● Fun bell & anti-slip grip bring more fun and security
● *Designed with a kickstand to park (Only for bikes）

● Adjustable Height for Growing Kids: The bicycle will grow with your kids with adjustable handlebar and seat. The handlebar height can be adjusted from 26"/29"/31"/33" to 27"/30"/32"/34" while the seat height can be adjusted from 19.5"/21.5"/23.5"/25" to 20"/22"/25"/26.5" allowing kids to find the optimal riding height.
● Dual Brake System & Training Wheels: The training bicycle is equipped with dual brake system: hand brake for kids to easily brake with shorter grip distance and coaster brake to pedal backward to stop the bike. Fully enclosed chain guard prevents accidental clamping to ensure riding security. Plus it also comes with 2 detachable training wheels for beginners to better keep balance.
● Appealing Outlook with A Basket: Featuring stylish outlook and beautiful patterns the kid's bike will be an ideal option to encourage young adventurers to learn to ride. It has a front storage basket for kids to store snacks flowers dolls or other items.
● 85% Pre-assembled & Optional With included tools and clear user manual the 85% pre-assembled kids bike can be easily assembled. Additionally multiple size options are provided enabling you to choose the right size. The inseam size is 18.5"-19"/20.5"-21"/ 22.5"-24"/ 23.5"-25". Note: Please measure kid's INSEAM and compare with SADDLE HEIGHT to check if the rider can touch the ground.
● More Considerate Features: With heavy-duty metal frame the bike is strong enough to withstand multiple bumps. The wear-resistant and shock-absorbing tires offer young riders a steady riding experience. Ergonomic seat enables kids to sit with comfort. The front and rear reflectors keep kids visible in low-light conditions. It is also equipped with a kickstand (only for bikes) for parking.

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)