• ● Provides kids with realistic operating experience
• ● Designed with 2 operation modes for different fun
• ● The drive function is disabled in the digging mode
• ● The angle of the shovel can be locked
• ● Kids can step the foot pedal to speed up and release to stop
• ● Features forward neutral and reverse button
• ● Features a multi-functional control panel
• ● Offers stable movement with non-slip wheels and overturn protection
• ● Equipped with thickened shovel and LED headlight
• ● Built with charging port and comes with a charger
• ● Suitable for indoor and outdoor use
• ● Ideal for digger pretend play with sand or soil

● Realistic Design for Digger Pretend Play: The flexible arm and shovel allow kids to adjust the height of the arm and the angle of the shovel improving kid's eye-hand coordination. And kids can rotate the excavator from side to side (30°) to dig. This ride-on excavator can move forward or backward.
● Driving Mode and Digging Mode: Kids can start to ride on this loader forward or backward when they press the direction button and step on the foot pedal. And if they want to dig something they should lift the backrest this ride-on excavator will automatically power off and kids can freely control the shovel to dig anything they like. Notes: The excavator is unable to drive in digging mode.
● Rich Functions for More Fun: The control panel is equipped with battery display USB interference microphone interference volume control buttons. This ride-on tractor also offers early education and music function as well as a wireless connection. Note: automatic power off without operation for 3 minutes. And the LED headlight emits colorful lighting.
● Safe and Durable Construction: Equipped with 4 non-slip and wear-resistant wheels this outdoor digger toy is suitable for various surfaces such as cement road grass boardwalk and beach. Moreover this outdoor digger is built with overturn protection and a steering wheel with a horn.
● Perfect Gift for Your Kids: This toddler construction truck is certified by ASTM and CPSIA so that parents can buy it trustingly. The wide and ergonomic seat features underseat storage compartment. So kids' favorite toys can come along for the ride. Suitable age: 3+ years old.

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)