● Wooden sandbox made of solid cedar wood to ensure quality and stability
● Polished surface to guarantee a comfortable and safe play environment
● Additional seating for kids to rest while getting tired
● Hidden storage under the bench to assort sand tools or sand toys
● Unique and funny sand walls with sand toys on it to enrich the play
● A large playing area is able to accommodate 3-4 kids.
● Ground liner is included to avoid mess facilitate ventilation drainage
● Sandbox cover is included to protect ideal sandpit from animals debris rain

Installation guide

● Funny Sand Wall Toys and Large Playing Area: This wooden sandbox features a built-in sand wall that is equipped with sand funnels sand spirals and sand chute toys for extra fun. Your kids can watch the sand going down from the top to bottom. And the large sandpit enables 3-4 kids to socialize interact and entertain.
● Additional Bottom Liner and Cover: Coming with an additional bottom liner this wooden sandpit avoids sand leaks and scattered around with the ability to maintain a good ventilation drainage as well as to easy control the sand depth. And the cover protects the idle sand pit from animals bad weather and debris keeping it clean for kids to play next time.
● Added Bench Seats and Hidden Storage: To create a friendly playing spot the sandpit boasts bench seats for kids to rest in case of being bored or tired. The bench can hold up to 200 lbs. And flipping the seat plates you can find 3 hidden storage boxes in order to store and organize sand tools and toys.
● Safe and Solid Cedar Wood Construction: This sandbox is made of durable and reliable cedar wood which will do no harm to kids and nature. It is strictly certified by ASTM and CPSIA and is trustworthy for kids to play. Besides the surface is polished with no bur or sharp edge to pinch children's fingers.
● Easy to Assemble and Overall Dimension: The detailed instructions with illustrated steps will get you through the installation process and enable you to assemble the kids' sandbox with minimal trouble. The finished size will be 47.2" x 39.2" x 30" (L x W x H) and the ground liner measures 45.5" x 50.5" (L x W).

• Color: Natural
• Material: Oxford fabric cedarwood
• Product dimension: 47.2" x 39.2" x 30" (L x W x H)
• Liner size: 45.5" x 50.5" (L x W)
• Net weight: 28 lbs
• Maximum capacity of bench: 330 lbs
• Package includes:
• 1 x wooden sandbox
• 1 x Sandbox cover
• 1 x Ground liner
• 1 x Instruction
• Box Qty: 1(May vary by batch)

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)