● Features 4 wheel sizes (12”/14”/16”) ideal for children of different ages
● Hand brake allows children to control their speed and stop confidently
● Rear coaster brake enables easy and intuitive stopping by pedaling backward
● Fully enclosed chain guard prevents kids from touching the chains
● The saddle and handlebar height can be adjusted grow with your kid
● The removable training wheels help kids learn to balance and ride independently
● Pneumatic tires ensure wear and skid resistance suitable for various terrains
● Strong metal frames withstand years for adventurous kids
● Colorful patterns make the bike more attractive to kids
● Removable front basket offers space for children’s treasures
● A bell reflectors and mudguards add safety and fun
● The 18” version has a kickstand for easy parking

● Adjustable Fit for Growth: This 12”/14”/16” bicycle is crafted specifically for kids aged 3-4/3-5/4-7/4-8 years old featuring detachable training wheels to facilitate learning. Both the seat height and handlebar height are adjustable ensuring every ride is a comfortable fit as your little one grows.

● Safe Riding Experience: This kids bike always puts your child’s safety first - the hand brake offers reliable speed control while the rear coaster brake makes it easy for young riders to intuitively stop by pedaling backward. Plus the fully enclosed chain guard shields kids from accidental hurt giving peace of mind for every family ride.

● Reliable & Stable Construction: The balance bike is equipped with 12”/14”/16” textured pneumatic tires ensuring enhanced traction and grip across asphalt roads brick roads boardwalks or wood floors. Built on a robust metal frame it is a sturdy companion meant to last throughout years of adventures.

● Thoughtful & Kid-Friendly Extras: This children bicycle comes alive with vivid cute patterns offering a fresh and playful appearance. Your child will love the removable front basket for storing treasures while the convenient bell comfortable seat mudguard and reflectors add both convenience and safety. Plus the sturdy kickstand on the 18” bike is perfect for independent parking after each ride.

● Tips of Choosing the Right Please measure the kids inseam and compare it with the saddle height of this bicycle to ensure a comfortable and ergonomic fit. Consider the ride height more than age. Proper sizing is crucial for a safe and enjoyable riding experience especially for young children learning to cycle.
Note: Please refer to the table in the picture for detailed data.

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)