● X" suitcase and x" backpack offer roomy space for organized packing
● Open compartment with x-belt keeps belongings in place
● Zippered compartment is perfect for private items
● Backpack with large front pocket and 2 side pockets help classify items
● 3-level adjustable aluminum handle meets different kids' needs
● Waterproof and anti-scratch ABS material ensures longevity for the suitcase
● 4 noiseless universal wheels ensure free movement of suitcase
● The telescopic handle with metal and aluminate for durability
● Backpack and lunch bag are made of tear-resistant 600D polyester fabric
● Comfortable neck pillow reduces strain of neck for trip and daily usage
● Wide adjustable shoulder strap reduces stress on kids' shoulders
● Lunch bag is equipped with waterproof PEVA film to protect water leakage
● Coming with easy to distinguish name tag to prevent loss of luggage
● Backpack and lunch bag are easy to carry with portable handle
● Adorable cartoon pattern and lightweight design make it a perfect gift for kids over 3 years old
● Equipped with elastic cord to fasten the backpack on the handle of the suitcase
● Easy to open the suitcase backpack and lunch bag with smooth 2-way zippers
● ASTM and CPSIA certificated for safe use

● All-inclusive Kids Luggage Set: The sweet 5 piece kids luggage set features a soft velvet covered neck pillow that offers superior comfort ensuring peaceful relaxation. Equipped with a waterproof lunch bag your kids can enjoy fresh food at anytime they desire. Besides you can easily label the suitcase with included name tag for quick identification.
● Roomy and Classified Storage Space: The children's travel set includes an xx" suitcase and a xx" backpack providing ample space for travel essentials and daily necessity. With zippered compartment open compartment and small pockets the rolling luggage set allows for organized packing promoting independence and safekeeping habits in children.
● Portable and Easy to Maneuver: With 4 universal casters and a telescopic handle your child can effortlessly navigate their luggage through bustling airports or busy train stations. The handle is adjustable to 3 different heights ensuring a comfortable grip for kids of all ages. Additionally the backpack lunch bag and suitcase are designed with carry strap. And the backpack features adjustable shoulder to cater to different kids' needs. Or you can fasten the backpack on the handle with elastic cord.
● Durable Construction for Longevity: Crafted with high-strength 600D polyester fabric both the backpack and lunch bag are resistant to wear and tear. Besides the rolling luggage is constructed of anti-wear and waterproof ABS material which is built to withstand the rigors of travel.
● Stylish Suitcase with Safety Certifications: The kids' travel luggage set features cute pattern on the surface making it a fashionable gift for your young traveler aged over 3 years old. With compact size the airline-approved carry-on luggage can easily travel with you. Certified by ASTM and CPSIA the toddler luggage set is a safe choice for your little one.

Refund & Return Policy

At Decorolala, we want you to shop with confidence. If an item is not quite right, we are happy to assist with eligible returns under the conditions outlined below.

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

We recommend reporting visible damage, incorrect products, or missing parts within 48 hours of delivery to help us resolve the issue quickly.

To evaluate your claim, we may request photographs of the product, packaging, shipping label, and any damage.

Depending on the circumstances, Decorolala may provide replacement parts, a replacement product, repair assistance, store credit, or a full refund.

No Restocking & Handling Fee applies to approved claims involving damaged, defective, incomplete, or incorrect merchandise.

2. Return Window

Eligible return requests must be submitted within 14 days of delivery.

Requests submitted after 14 days may not be accepted.

All returns require prior approval and a valid Return Merchandise Authorization (RMA) number. Returns shipped without an RMA may be refused and returned to the sender.

3. Return Eligibility

To qualify for a return, merchandise must:

• Be unused, unassembled, and uninstalled.
• Be in new, resalable condition.
• Be returned in its original packaging.
• Include all parts, accessories, hardware, manuals, inserts, and tags.
• Be free from scratches, damage, alterations, or signs of use.

These requirements do not apply in the same manner to approved returns involving damaged, defective, or incorrect merchandise.

Decorolala reserves the right to refuse returns or apply additional deductions where returned merchandise is incomplete, damaged, improperly packaged, or otherwise unsuitable for resale as new.

4. Changed Your Mind? Return Options

If you ordered the wrong item, selected the wrong colour, changed your decorating plans, or simply decided the product is not the right fit for your space, eligible products may be returned within 14 days of delivery.

Because many Decorolala products are oversized, fragile, and costly to ship and inspect, change-of-mind returns are subject to the conditions below.

Option A: Store Credit (Recommended)

Choose Decorolala Store Credit and enjoy the most value from your return.

Benefits of Store Credit

✅ No 15% Restocking & Handling Fee

✅ 100% of your eligible merchandise value retained as store credit

✅ Store credit never expires

✅ Use your credit toward any future Decorolala purchase

✅ Perfect for exchanging styles, sizes, colours, lighting, furniture, mirrors, and décor

The customer remains responsible for return shipping costs unless the return results from our error or an approved damaged or defective item claim.

We strongly recommend this option for customers who intend to redecorate, replace an item, or continue shopping with Decorolala.

Option B: Refund to Original Payment Method

Eligible change-of-mind returns may be refunded to the original payment method subject to the following:

• Return shipping costs are the responsibility of the customer.
• Original shipping and delivery charges are non-refundable.
• A 15% Restocking & Handling Fee will be deducted from the merchandise refund.
• Any return transportation arranged by Decorolala may be deducted from the refund amount.

The Restocking & Handling Fee helps offset the substantial costs associated with receiving, inspecting, processing, repackaging, and restocking large and fragile home décor products.

5. Non-Returnable Items

The following items are not eligible for change-of-mind returns:

• Custom, personalized, or made-to-order products.
• Clearance or liquidation items marked "Final Sale."
• Gift cards.
• Digital products or downloadable content.
• Opened or used health, beauty, and personal-care products.
• Opened bedding, pillows, mattresses, and other hygiene-sensitive products.
• Assembled, installed, mounted, wired, or modified merchandise.
• Products that have been painted, drilled, cut, altered, or customized.
• Merchandise damaged through improper handling, assembly, installation, storage, or use.

Exceptions may apply where required by applicable consumer protection laws.

6. How to Start a Return

To request a return:

1. Email support@decorolala.com within 14 days of receiving your order.
2. Include your order number, product details, and reason for the return.
3. For damaged or defective items, include photographs whenever possible.
4. Once approved, we will issue an RMA number and provide return instructions.

Please do not ship any merchandise without receiving return authorization.

7. Return Shipping

For approved change-of-mind returns:

• Customers are responsible for all return shipping costs.
• Customers may arrange their own insured return shipping or use a label provided by Decorolala where available.
• If Decorolala provides a prepaid return label or arranges carrier pickup, the associated transportation costs will be deducted from the refund.

For damaged, defective, or incorrect merchandise approved by Decorolala, return shipping costs will be covered by Decorolala.

We strongly recommend using a trackable and insured shipping service, as Decorolala is not responsible for returns lost or damaged during transit.

8. Refund Processing

Once a returned item is received and inspected, we will notify you regarding the approval status of your return.

Approved refunds are generally processed within 5-10 business days after inspection.

Refunds are issued only to the original payment method unless store credit has been selected.

Financial institutions may require additional time before funds appear in your account.

9. Exchanges

We do not process direct exchanges.

If you would like a different item, colour, size, or style, we recommend selecting Decorolala Store Credit and placing a new order once your return has been approved.

10. Cancellations

Orders may be cancelled without charge within 24 hours of purchase.

Once an order has entered processing, shipment preparation, or has been shipped, cancellation may no longer be possible and the order will be subject to this Return Policy.

11. Lost Packages

If your package is lost during transit, we will work with the carrier to investigate and resolve the issue.

Carriers may require up to 21 days to complete an investigation.

Once the shipment is confirmed lost by the carrier, Decorolala will provide a replacement, refund, or other appropriate resolution.

If a package shows as delivered but was not received, you must notify us within 48 hours so we can assist with the carrier claim process.

12. Questions? We're Here to Help

Decorolala
Legal Entity: 9125-4201 Québec Inc.

Address:
8304 Chemin Devonshire, Suite 270
Mont-Royal, QC H4P 2P7
Canada

Email: support@decorolala.com

Phone: +1 (514) 558-0991

Business Hours: Monday-Friday, 10:00 AM-5:00 PM ET