Charming and practical cat tree!

Are you worried that your cat will damage your delicate furniture? Our cat tree has been designed to satisfy the cat's lifestyle. It has three sisal posts to help release the cat's climbing and scratching instincts so as to prevent your furniture from being damaged. There are also hanging ropes and balls for cats to play with. The cat tree is woven with natural water hyacinth which makes the product more ornamental and decorative as well as providing a safe environment for cats.

The high basket bed and round platform are padded with soft cushion providing a comfortable area for cats and adding convenience for you to clean.

• High rise basket beds provide lounger area for kitten
• With a hanging ball and rope for cats to play
• Soft cushion is detachable and washable for easy cleaning
• Sisal posts satisfy cats' scratching nature and protect your furniture
• Elegant design can perfectly blend into any room decor
• Nature material is durable and safe for cats
• Reinforced MDF enhance the overall stability and ensure cats' safety
• Easy to assemble with simple structure and clear instruction

● Versatile Activity Center: This cat tree provides a multi-purpose activity center for your cat to play nap or run. A jump platform at the top allows the cat to stand high and overlook the world while a raised basket bed allows the cat to relax after playing. Besides the hanging ball and rope allow cats to experience the fun of hunting.
● Release Cats' Scratching Nature: Taking into account cats' natural love of climbing scratching and hunting the cat tree has three sisal pillars to attract cats' attention and prevent them from damaging the carpet and scratching the furniture. And the natural sisal is more durable and suitable for scratching cats' paws.
● Comfortable Rest Zone for Cats: Each platform is fitted with plush mats to provide the cat a warm and soft touch while jumping or playing. Besides each basket bed is padded with cushion to provide cats comfortable sleeping experience. And our plush cushions are removable and washable so it's very easy to maintain.
● Natural Material and Stable Structure: Unlike other cat tower our cat tower is made of hand-woven water hyacinth which is absolutely durable and odorless providing a safe environment for cats. Each panel is constructed of quality MDF which makes the entire cat tree more stable and can withstand up to 22 lbs.
● Perfect Decor Furniture in Home: The exquisite hand-woven design of this cat tree tower makes it fit in almost any room adding a touch of natural elegance to your decor. And it comes with detailed installation instructions complete accessories and tools so you can quickly create an activity center for your beloved cat.

• Color: As picture shows
• Material: Water hyacinth straw sisal rope particle board
• Overall dimension: 18" x 18"x 41" (L x W x H)
• Platform size: 14" x 14"x 4" (L x W x H)
• Base size: 18" x 18" (L x W)
• Net weight: 21.5lbs
• Maximum weight: 22lbs
• Package includes:
• 1 x Cat tree
• 1 x Instruction
• Box Qty: 1(May vary by batch)

Refund & Return Policy

At Decorolala, we want you to shop with confidence. If an item is not quite right, we are happy to assist with eligible returns under the conditions outlined below.

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

We recommend reporting visible damage, incorrect products, or missing parts within 48 hours of delivery to help us resolve the issue quickly.

To evaluate your claim, we may request photographs of the product, packaging, shipping label, and any damage.

Depending on the circumstances, Decorolala may provide replacement parts, a replacement product, repair assistance, store credit, or a full refund.

No Restocking & Handling Fee applies to approved claims involving damaged, defective, incomplete, or incorrect merchandise.

2. Return Window

Eligible return requests must be submitted within 14 days of delivery.

Requests submitted after 14 days may not be accepted.

All returns require prior approval and a valid Return Merchandise Authorization (RMA) number. Returns shipped without an RMA may be refused and returned to the sender.

3. Return Eligibility

To qualify for a return, merchandise must:

• Be unused, unassembled, and uninstalled.
• Be in new, resalable condition.
• Be returned in its original packaging.
• Include all parts, accessories, hardware, manuals, inserts, and tags.
• Be free from scratches, damage, alterations, or signs of use.

These requirements do not apply in the same manner to approved returns involving damaged, defective, or incorrect merchandise.

Decorolala reserves the right to refuse returns or apply additional deductions where returned merchandise is incomplete, damaged, improperly packaged, or otherwise unsuitable for resale as new.

4. Changed Your Mind? Return Options

If you ordered the wrong item, selected the wrong colour, changed your decorating plans, or simply decided the product is not the right fit for your space, eligible products may be returned within 14 days of delivery.

Because many Decorolala products are oversized, fragile, and costly to ship and inspect, change-of-mind returns are subject to the conditions below.

Option A: Store Credit (Recommended)

Choose Decorolala Store Credit and enjoy the most value from your return.

Benefits of Store Credit

✅ No 15% Restocking & Handling Fee

✅ 100% of your eligible merchandise value retained as store credit

✅ Store credit never expires

✅ Use your credit toward any future Decorolala purchase

✅ Perfect for exchanging styles, sizes, colours, lighting, furniture, mirrors, and décor

The customer remains responsible for return shipping costs unless the return results from our error or an approved damaged or defective item claim.

We strongly recommend this option for customers who intend to redecorate, replace an item, or continue shopping with Decorolala.

Option B: Refund to Original Payment Method

Eligible change-of-mind returns may be refunded to the original payment method subject to the following:

• Return shipping costs are the responsibility of the customer.
• Original shipping and delivery charges are non-refundable.
• A 15% Restocking & Handling Fee will be deducted from the merchandise refund.
• Any return transportation arranged by Decorolala may be deducted from the refund amount.

The Restocking & Handling Fee helps offset the substantial costs associated with receiving, inspecting, processing, repackaging, and restocking large and fragile home décor products.

5. Non-Returnable Items

The following items are not eligible for change-of-mind returns:

• Custom, personalized, or made-to-order products.
• Clearance or liquidation items marked "Final Sale."
• Gift cards.
• Digital products or downloadable content.
• Opened or used health, beauty, and personal-care products.
• Opened bedding, pillows, mattresses, and other hygiene-sensitive products.
• Assembled, installed, mounted, wired, or modified merchandise.
• Products that have been painted, drilled, cut, altered, or customized.
• Merchandise damaged through improper handling, assembly, installation, storage, or use.

Exceptions may apply where required by applicable consumer protection laws.

6. How to Start a Return

To request a return:

1. Email support@decorolala.com within 14 days of receiving your order.
2. Include your order number, product details, and reason for the return.
3. For damaged or defective items, include photographs whenever possible.
4. Once approved, we will issue an RMA number and provide return instructions.

Please do not ship any merchandise without receiving return authorization.

7. Return Shipping

For approved change-of-mind returns:

• Customers are responsible for all return shipping costs.
• Customers may arrange their own insured return shipping or use a label provided by Decorolala where available.
• If Decorolala provides a prepaid return label or arranges carrier pickup, the associated transportation costs will be deducted from the refund.

For damaged, defective, or incorrect merchandise approved by Decorolala, return shipping costs will be covered by Decorolala.

We strongly recommend using a trackable and insured shipping service, as Decorolala is not responsible for returns lost or damaged during transit.

8. Refund Processing

Once a returned item is received and inspected, we will notify you regarding the approval status of your return.

Approved refunds are generally processed within 5-10 business days after inspection.

Refunds are issued only to the original payment method unless store credit has been selected.

Financial institutions may require additional time before funds appear in your account.

9. Exchanges

We do not process direct exchanges.

If you would like a different item, colour, size, or style, we recommend selecting Decorolala Store Credit and placing a new order once your return has been approved.

10. Cancellations

Orders may be cancelled without charge within 24 hours of purchase.

Once an order has entered processing, shipment preparation, or has been shipped, cancellation may no longer be possible and the order will be subject to this Return Policy.

11. Lost Packages

If your package is lost during transit, we will work with the carrier to investigate and resolve the issue.

Carriers may require up to 21 days to complete an investigation.

Once the shipment is confirmed lost by the carrier, Decorolala will provide a replacement, refund, or other appropriate resolution.

If a package shows as delivered but was not received, you must notify us within 48 hours so we can assist with the carrier claim process.

12. Questions? We're Here to Help

Decorolala
Legal Entity: 9125-4201 Québec Inc.

Address:
8304 Chemin Devonshire, Suite 270
Mont-Royal, QC H4P 2P7
Canada

Email: support@decorolala.com

Phone: +1 (514) 558-0991

Business Hours: Monday-Friday, 10:00 AM-5:00 PM ET