● The 2 cooking surfaces allow you to switch easily between different cooking styles
● Use flat griddle side for frying baking or even toasting for versatility
● The ridged grill side allows fat to drain away from the food enhancing the flavor
● Provide ample space to cook multiple items at once with 39.5” extra large surface
● You can easily cook for 10 to 12 people with this spacious griddle
● Suitable for different types of food thanks to 4 temperature settings
● 200℉ for keeping warm 250℉ for toast and hamburgers 300℉ for fried eggs and pancakes 425℉ for bacon and sausages
● Promise quick and even distribution of heat across the cooking surface with efficient heating
● The selected die-casting aluminum ensures better thermal conductivity
● The built-in thermostat allows you to set and maintain the perfect cooking temperature with ease
● Ensure easy food release and effortless cleaning with premium non-stick surface
● It is PTFE-free PFOA-free and free of lead and cadmium for enhanced safety
● ETL certification for additional security
● Collect excess grease and oil during cooking with slide-out drip tray
● The drip tray is also dishwasher safe to make cleanup a breeze
● Included are 2 egg rings and 6 wood spatulas to help you create a variety of meals
● 2 anti-scald handles make it easy to carry the grill indoors or outdoors
● 4 non-slip foot pads provide stability and protect surfaces from heat
● Well-made details for exquisite workmanship
● No need to assemble

● 2 Cooking Surfaces for Versatility: The 39.5" x 9" extra large cooking are of this electric griddle is divided into 2 distinct surfaces. Choose the flat griddle side for versatile cooking options like frying baking or even toasting. Switch to the ridged grill side to let excess fat drain away perfect for healthier meals. It easily serves a group of 10-12 people.
● Customizable Temperature: This long electric griddle allows you to choose from 4 temperature settings with the built-in thermostat designed to ensure even heating for a variety of foods. Keep your dishes warm or get the perfect sear on burgers the crisp on your bacon or that golden hue on your pancakes. Note: The blackened tip is due to the quenching process not from usage.
● Effortless Cooking and Cleaning: The nonstick surface of this barbecue grill ensures that food is released easily making cooking and cleaning a breeze. What’s more it is PTFE-free PFOA-free and does not contain lead or cadmium providing you with enhanced safety and peace of mind.
● Included Convenience: The grooves on the griddle direct excess oil to the drip tray reducing the fat content in your food and keeping your cooking surface clean. After use you can easily remove the drip tray and place it in the dishwasher for hassle-free cleaning. Plus you'll get 2 egg rings and 6 wooden spatulas to make your ● cooking experience smoother and more enjoyable.
● Portable and Stable Design: This outdoor electric griddle features 2 anti-scald handles that make it easy to carry from your kitchen to your dining area or even outdoors for a picnic or barbecue. The 4 non-slip foot pads ensure stability during cooking and protect your desktop or outdoor surface from direct contact with heat sources.

Refund & Return Policy

At Decorolala, we want you to shop with confidence. If an item is not quite right, we are happy to assist with eligible returns under the conditions outlined below.

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

We recommend reporting visible damage, incorrect products, or missing parts within 48 hours of delivery to help us resolve the issue quickly.

To evaluate your claim, we may request photographs of the product, packaging, shipping label, and any damage.

Depending on the circumstances, Decorolala may provide replacement parts, a replacement product, repair assistance, store credit, or a full refund.

No Restocking & Handling Fee applies to approved claims involving damaged, defective, incomplete, or incorrect merchandise.

2. Return Window

Eligible return requests must be submitted within 14 days of delivery.

Requests submitted after 14 days may not be accepted.

All returns require prior approval and a valid Return Merchandise Authorization (RMA) number. Returns shipped without an RMA may be refused and returned to the sender.

3. Return Eligibility

To qualify for a return, merchandise must:

• Be unused, unassembled, and uninstalled.
• Be in new, resalable condition.
• Be returned in its original packaging.
• Include all parts, accessories, hardware, manuals, inserts, and tags.
• Be free from scratches, damage, alterations, or signs of use.

These requirements do not apply in the same manner to approved returns involving damaged, defective, or incorrect merchandise.

Decorolala reserves the right to refuse returns or apply additional deductions where returned merchandise is incomplete, damaged, improperly packaged, or otherwise unsuitable for resale as new.

4. Changed Your Mind? Return Options

If you ordered the wrong item, selected the wrong colour, changed your decorating plans, or simply decided the product is not the right fit for your space, eligible products may be returned within 14 days of delivery.

Because many Decorolala products are oversized, fragile, and costly to ship and inspect, change-of-mind returns are subject to the conditions below.

Option A: Store Credit (Recommended)

Choose Decorolala Store Credit and enjoy the most value from your return.

Benefits of Store Credit

✅ No 15% Restocking & Handling Fee

✅ 100% of your eligible merchandise value retained as store credit

✅ Store credit never expires

✅ Use your credit toward any future Decorolala purchase

✅ Perfect for exchanging styles, sizes, colours, lighting, furniture, mirrors, and décor

The customer remains responsible for return shipping costs unless the return results from our error or an approved damaged or defective item claim.

We strongly recommend this option for customers who intend to redecorate, replace an item, or continue shopping with Decorolala.

Option B: Refund to Original Payment Method

Eligible change-of-mind returns may be refunded to the original payment method subject to the following:

• Return shipping costs are the responsibility of the customer.
• Original shipping and delivery charges are non-refundable.
• A 15% Restocking & Handling Fee will be deducted from the merchandise refund.
• Any return transportation arranged by Decorolala may be deducted from the refund amount.

The Restocking & Handling Fee helps offset the substantial costs associated with receiving, inspecting, processing, repackaging, and restocking large and fragile home décor products.

5. Non-Returnable Items

The following items are not eligible for change-of-mind returns:

• Custom, personalized, or made-to-order products.
• Clearance or liquidation items marked "Final Sale."
• Gift cards.
• Digital products or downloadable content.
• Opened or used health, beauty, and personal-care products.
• Opened bedding, pillows, mattresses, and other hygiene-sensitive products.
• Assembled, installed, mounted, wired, or modified merchandise.
• Products that have been painted, drilled, cut, altered, or customized.
• Merchandise damaged through improper handling, assembly, installation, storage, or use.

Exceptions may apply where required by applicable consumer protection laws.

6. How to Start a Return

To request a return:

1. Email support@decorolala.com within 14 days of receiving your order.
2. Include your order number, product details, and reason for the return.
3. For damaged or defective items, include photographs whenever possible.
4. Once approved, we will issue an RMA number and provide return instructions.

Please do not ship any merchandise without receiving return authorization.

7. Return Shipping

For approved change-of-mind returns:

• Customers are responsible for all return shipping costs.
• Customers may arrange their own insured return shipping or use a label provided by Decorolala where available.
• If Decorolala provides a prepaid return label or arranges carrier pickup, the associated transportation costs will be deducted from the refund.

For damaged, defective, or incorrect merchandise approved by Decorolala, return shipping costs will be covered by Decorolala.

We strongly recommend using a trackable and insured shipping service, as Decorolala is not responsible for returns lost or damaged during transit.

8. Refund Processing

Once a returned item is received and inspected, we will notify you regarding the approval status of your return.

Approved refunds are generally processed within 5-10 business days after inspection.

Refunds are issued only to the original payment method unless store credit has been selected.

Financial institutions may require additional time before funds appear in your account.

9. Exchanges

We do not process direct exchanges.

If you would like a different item, colour, size, or style, we recommend selecting Decorolala Store Credit and placing a new order once your return has been approved.

10. Cancellations

Orders may be cancelled without charge within 24 hours of purchase.

Once an order has entered processing, shipment preparation, or has been shipped, cancellation may no longer be possible and the order will be subject to this Return Policy.

11. Lost Packages

If your package is lost during transit, we will work with the carrier to investigate and resolve the issue.

Carriers may require up to 21 days to complete an investigation.

Once the shipment is confirmed lost by the carrier, Decorolala will provide a replacement, refund, or other appropriate resolution.

If a package shows as delivered but was not received, you must notify us within 48 hours so we can assist with the carrier claim process.

12. Questions? We're Here to Help

Decorolala
Legal Entity: 9125-4201 Québec Inc.

Address:
8304 Chemin Devonshire, Suite 270
Mont-Royal, QC H4P 2P7
Canada

Email: support@decorolala.com

Phone: +1 (514) 558-0991

Business Hours: Monday-Friday, 10:00 AM-5:00 PM ET