● Enjoy the durability and stability of a carbon steel frame
● Ensure the safety of your child with non-toxic materials
● Provide your child with a comfortable and supportive seat for a smooth riding experience.
● The balance bike meets EN71 safety standards
● Enjoy a quiet ride with noiseless EVA wheels
● Unleash and maximize your child's potential while they have fun riding
● Sturdy handle offers a secure grip for better control and stability

● Premium Material: Made with high quality metal our kids balance bike features a sturdy carbon steel frame ensuring durability and long-lasting use. Additionally the 4 noiseless EVA wheels guarantees an exhilarating ride whether it's on an asphalt road cement roadway or wooden floor.
● Exercise During Play: Designed to provide a balanced experience for your child this kids balance bike can helps develop stimulating potential during play. In addition the riding experience can enhance their balance reactivity and motor skills allowing them to explore and gain self confidence and happiness while having fun.
● Safe Balance Bike: Choosing only non toxic materials our sturdy infant bike is EN71 certificated for safe use. Moreover the soft supportive seat and sturdy handle work together to guarantee the safe and comfortable riding experience for all the kids aged from 10 to 36 months.
● Unique Design: The 135° safe steering angle ensures safe maneuverability without compromising on the fun. What's more the eyes on the scooter rotate as the handle moves adding an element of excitement and engagement for your child. The noiseless EVA wheels provide a smooth and quiet ride ensuring a pleasant experience for both your child and your ears.
● Easy Assembly: Each part of the animal balance bike is already numbered in the guide book and the necessary accessories are included in the product you can assemble this worktable by following the instruction manual.

Color	Blue
Material	Carbon Steel PU TPE
Item weight	2 kg
Overall Dimension	22" x 10.5" x 16" (L x W x H)
Weight Capacity	25 kg
Seat Dimensions	4" x 9"(W x D)
Weight Capacity	55 lbs
Net Weight	4.5 lbs
Recommended Age	10-36 Months Old
Package Includes	1 x Balance Bike 1 x Instruction
Box QTY	1(May vary by batch)

Color	Blue
Material	Carbon Steel PU TPE
Item weight	2 kg
Overall Dimension	22 inches x 10.5 inches x 16 inches (L x W x H)
Weight Capacity	25 kg
Seat Dimensions	4 inches x 9 inches(W x D)
Weight Capacity	55 lbs
Net Weight	4.5 lbs
Recommended Age	10-36 Months Old
Warranty	Manufacturer

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)