● Sleek and durable fully tempered glass finish for upgraded experience
● Independent temp control and 0-4H timer meet various needs
● Intelligent touch panel with LED display for easy operation
● 180-degree adjustable lid angle and 3 in 1 versatile use
● 5 auto cooking modes free your hand save your time
● Non-stick grill plates are easy to remove and clean
● Cool-touch handle protects hands from scalding
● Removable drip tray easily collects excess grease
● Large cooking area can serve a family
● 1200W powerful and even heating
● ETL certification ensures safety

● 3 in 1 Design and 5 Auto Modes: With a 180°opening design this panini press grill can also work as a contact grill and double grill tomeet various cooking needs. Plus the grill has 5 auto cooking modes (vegetables 8mins 392℉; sausage 10mins 428℉; fish 8mins 410℉; chicken 7mins 446℉; beef steak 8mins 446℉) which cangreatly save your time and energy.
● LED Touch Control Panel: The electric indoor grill features an easy-to-operate LED touch control panel. You can simply press the key to set the heating temperature and 0-4h timer. What's more the independent temperature control of upper and lower grill plate (adjustable temp range: 194-446℉) adds more convenience.
● Fast Heating and Floating Lid: Equipped with a high-quality stainless steel heating tube this 1200W electric panini press grill can heat up quickly. Besides with the help of the floating hinge the top lid can be flipped to evenly press sandwiches of different thickness (0.4-2 inches).
● Effortless to Clean: The waterproof dishwasher safe and removable grill plates feature non-stick coating for easy cleanup. In addition the electric sandwich maker is equipped with a detachable drip tray to collect excess fats and liquids during cooking.
● Upgraded Look and Humanized Design: The indoor BBQ grill adopts a fully tempered glass finish for a high-end look and excellent robustness. It is perfect for making a quick breakfast family BBQ picnics etc. Moreover the anti-scalding handle is designed to ensure your safety.

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)