● 400 sq inches total cooking area and 2 cooking grills with 14.5" diameter to hold most meat and vegetables
● Multifunctional vertical grill with a removable 2-layer structure can be used as a smoker a BBQ griller and a fire pit
● Built-in thermometer to show the temperature during the cooking process
● Top adjustable air vent to better regulate the fire
● Vertical design to cook food at different layers fully
● 2 access doors for food checking and charcoal adding
● Includes 1 charcoal grill 2 porcelain-enameled water and fire basins 2 cooking grills and 6 hooks
● 2 crossbars and 6 hooks to hang a whole chicken (no more than 6.5 lbs)
● Top and side handles enable you to add and remove sections with safety and convenience
● Portable size for carrying and storage

Installation guide

● Large Capacity Charcoal Smoker: Featuring 400 sq inches total cooking area this large capacity charcoal smoker with 2 cooking grills can deal with different kinds of meats and vegetables. Besides it's designed with a clear thermometer on the lid that can indicate temperature to show cooking conditions.
● Multifunctional Vertical Smoker: With 2 independent layers this grilling smoker can be used integrally or separately which serves as a smoker a BBQ griller and a fire pit. The vertical design ensures more even cooking. Thus this 3-in-1 vertical smoker allows you to barbecue grill braise roast and smoke meeting all your cooking needs.
● Adjustable Vent and Access Doors: Thanks to the top air vent and 2 access doors you can conveniently regulate the fire according to the cooking condition. When the fire is too hot you can place the lid and close the air vent. However when the fire is too low you should enlarge the air vent and lower the access door. Additionally you can add charcoal with the lower access door and check food conditions with the upper access door.
● Equipped with Complete Accessories: This vertical grill comes with 1 charcoal grill 2 porcelain-enameled water and fire basins 2 cooking grills and 6 hooks. 2 crossbars and 6 hooks are able to hang a 6.5 lbs chicken. The top and side handle with heat insulation function help to add and remove sections.
● Portable Design and Easy Storage: Lightweight and compact size enable you to carry it wherever you like and place it on camping sites courtyards and any other outdoor places. After assembly the dimension of this vertical grill is 20.5" x 16" x 32" (L x W x H) which won’t take up too much floor space and can be stored in the corner.

• Color: Black
• Material: Steel porcelain enamel
• Product dimension: 20.5" x 16" x 32"(L x W x H)
• Cooking grill diameter: 14.5"
• Charcoal grill diameter: 10"
• Basin dimension: 14.5" x 3" (Φ x H)
• Net weight: 13 lbs
• Package includes:
• 1 x Vertical smoker
• 1 x Charcoal grill
• 2 x Cooking grills
• 2 x Water and fire basins
• 6 x Hooks
• 2 x Hanging rods
• 1 x Instruction
• Box Qty: 1(May vary by batch)

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)