This high-performance electric heater provides relaxation and comfort in the home giving your living room and bedroom a dreamlike ambiance.

Unlike traditional heating this infrared heater can warm you in seconds without increasing energy consumption. 2 control methods make operation more convenient and you can set the heater at 900W or 1350W according to your needs. In addition beautiful flame effects can operate with or without heat for a year-round ambiance. Just enjoy your indoor leisure time with this practical electric heater.

If you are looking for a product like this do not hesitate to place an order!

• Sturdy tempered glass panel and steel frame for long-lasting use
• The infrared heater can warm you in a short time without drying the air
• 900W/1350W heat setting options for optional comfort
• Realistic flame effect with 3 flame colors and 4 brightness
• 62°F to 82°F temperature adjustment to meet different needs
• Touch screen and remote control design for easy operation
• The timer function can set the time from 0.5 to 6 hours
• Maximum heat 5000 BTU can heat up to 400 square feet of area
• Freestanding or insert installation is simple with clear instruction
• Overheat protection design for added safety

● Safe and Efficient Heater: The electric fireplace is designed with overheat protection to improve safety. Instead of drying the air and creating static electricity this infrared heater uses moisture in the room to transfer heat more effectively which can heat up to 400 square feet.
● Energy-saving Design: The fireplace heater with 2 heat settings (1350W/900W) can satisfy your different needs and the temperature can be set from 62°F to 82°F for optional comfort. Besides there is a built-in timer so you can set the fireplace off automatically between 0.5 to 6 hours.
● Realistic Flame Effect: With 4 levels of brightness and 3 flame colors this electric fireplace creates a warm atmosphere without ash and smoke. What's more the realistic flames and burning logs effect can be operated with or without heat giving your room a dreamlike ambiance.
● Touch Screen and Remote Control: Remote control and touch screen design make it more convenient for you to operate the electric heater thus you can choose a suitable temperature or flame effect without leaving where you are. Note: Turn on the main heating switch before installation.
● Dimensions and Installation: This recessed electric heater with compact size is space-saving and the detailed instruction makes the assembly easy. You can place the electric heater in the office living room bedroom and more which is not only practical but also a beautiful decoration for your space.

• Color: Black
• Material: Metal tempered glass
• Power: 900~1350W
• Overall dimension: 29" x 9.5" x 20.5"/ 73 x 24 x 52.5cm(L x W x H)
• Length of cable: 71"/180cm
• Net weight: 35lbs/16kg
• Temperature: 62°F~82°F
• Heating range: 400 sq.ft
• Heater output ：5000BTU
• Timer: 0.5~6H
• Thermostat: Yes
• Box Qty: 1(May vary by batch)
• Package includes:
• 1 x 28" Electric heater
• 1 x Remote control
• 1 x Instruction

Refund & Return Policy

At Decorolala, we want you to shop with confidence. If an item is not quite right, we are happy to assist with eligible returns under the conditions outlined below.

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

We recommend reporting visible damage, incorrect products, or missing parts within 48 hours of delivery to help us resolve the issue quickly.

To evaluate your claim, we may request photographs of the product, packaging, shipping label, and any damage.

Depending on the circumstances, Decorolala may provide replacement parts, a replacement product, repair assistance, store credit, or a full refund.

No Restocking & Handling Fee applies to approved claims involving damaged, defective, incomplete, or incorrect merchandise.

2. Return Window

Eligible return requests must be submitted within 14 days of delivery.

Requests submitted after 14 days may not be accepted.

All returns require prior approval and a valid Return Merchandise Authorization (RMA) number. Returns shipped without an RMA may be refused and returned to the sender.

3. Return Eligibility

To qualify for a return, merchandise must:

• Be unused, unassembled, and uninstalled.
• Be in new, resalable condition.
• Be returned in its original packaging.
• Include all parts, accessories, hardware, manuals, inserts, and tags.
• Be free from scratches, damage, alterations, or signs of use.

These requirements do not apply in the same manner to approved returns involving damaged, defective, or incorrect merchandise.

Decorolala reserves the right to refuse returns or apply additional deductions where returned merchandise is incomplete, damaged, improperly packaged, or otherwise unsuitable for resale as new.

4. Changed Your Mind? Return Options

If you ordered the wrong item, selected the wrong colour, changed your decorating plans, or simply decided the product is not the right fit for your space, eligible products may be returned within 14 days of delivery.

Because many Decorolala products are oversized, fragile, and costly to ship and inspect, change-of-mind returns are subject to the conditions below.

Option A: Store Credit (Recommended)

Choose Decorolala Store Credit and enjoy the most value from your return.

Benefits of Store Credit

✅ No 15% Restocking & Handling Fee

✅ 100% of your eligible merchandise value retained as store credit

✅ Store credit never expires

✅ Use your credit toward any future Decorolala purchase

✅ Perfect for exchanging styles, sizes, colours, lighting, furniture, mirrors, and décor

The customer remains responsible for return shipping costs unless the return results from our error or an approved damaged or defective item claim.

We strongly recommend this option for customers who intend to redecorate, replace an item, or continue shopping with Decorolala.

Option B: Refund to Original Payment Method

Eligible change-of-mind returns may be refunded to the original payment method subject to the following:

• Return shipping costs are the responsibility of the customer.
• Original shipping and delivery charges are non-refundable.
• A 15% Restocking & Handling Fee will be deducted from the merchandise refund.
• Any return transportation arranged by Decorolala may be deducted from the refund amount.

The Restocking & Handling Fee helps offset the substantial costs associated with receiving, inspecting, processing, repackaging, and restocking large and fragile home décor products.

5. Non-Returnable Items

The following items are not eligible for change-of-mind returns:

• Custom, personalized, or made-to-order products.
• Clearance or liquidation items marked "Final Sale."
• Gift cards.
• Digital products or downloadable content.
• Opened or used health, beauty, and personal-care products.
• Opened bedding, pillows, mattresses, and other hygiene-sensitive products.
• Assembled, installed, mounted, wired, or modified merchandise.
• Products that have been painted, drilled, cut, altered, or customized.
• Merchandise damaged through improper handling, assembly, installation, storage, or use.

Exceptions may apply where required by applicable consumer protection laws.

6. How to Start a Return

To request a return:

1. Email support@decorolala.com within 14 days of receiving your order.
2. Include your order number, product details, and reason for the return.
3. For damaged or defective items, include photographs whenever possible.
4. Once approved, we will issue an RMA number and provide return instructions.

Please do not ship any merchandise without receiving return authorization.

7. Return Shipping

For approved change-of-mind returns:

• Customers are responsible for all return shipping costs.
• Customers may arrange their own insured return shipping or use a label provided by Decorolala where available.
• If Decorolala provides a prepaid return label or arranges carrier pickup, the associated transportation costs will be deducted from the refund.

For damaged, defective, or incorrect merchandise approved by Decorolala, return shipping costs will be covered by Decorolala.

We strongly recommend using a trackable and insured shipping service, as Decorolala is not responsible for returns lost or damaged during transit.

8. Refund Processing

Once a returned item is received and inspected, we will notify you regarding the approval status of your return.

Approved refunds are generally processed within 5-10 business days after inspection.

Refunds are issued only to the original payment method unless store credit has been selected.

Financial institutions may require additional time before funds appear in your account.

9. Exchanges

We do not process direct exchanges.

If you would like a different item, colour, size, or style, we recommend selecting Decorolala Store Credit and placing a new order once your return has been approved.

10. Cancellations

Orders may be cancelled without charge within 24 hours of purchase.

Once an order has entered processing, shipment preparation, or has been shipped, cancellation may no longer be possible and the order will be subject to this Return Policy.

11. Lost Packages

If your package is lost during transit, we will work with the carrier to investigate and resolve the issue.

Carriers may require up to 21 days to complete an investigation.

Once the shipment is confirmed lost by the carrier, Decorolala will provide a replacement, refund, or other appropriate resolution.

If a package shows as delivered but was not received, you must notify us within 48 hours so we can assist with the carrier claim process.

12. Questions? We're Here to Help

Decorolala
Legal Entity: 9125-4201 Québec Inc.

Address:
8304 Chemin Devonshire, Suite 270
Mont-Royal, QC H4P 2P7
Canada

Email: support@decorolala.com

Phone: +1 (514) 558-0991

Business Hours: Monday-Friday, 10:00 AM-5:00 PM ET