● 20L large capacity can hold 2 large bath towels or a personal throw blanket
● Fast heating brings warm towels and care for the whole family
● Easy to operate with a clear LCD display panel
● Real-time temperature display and time display for convenient use
● Reservation button for setting 0.5-24 hours delay time
● 30/60/90 min timer function for scheduled use
● Power button doubles as temperature switch with low/medium/high 3 levels
● Ambient light function for indicating the interior temperature for safe use
● Built-in fragrance disc tray will give you a spa-like experience
● Add fragrance discs (not included) for a fresh scent
● Child lock and over-heat protection for added safety
● Easy-to-care stainless steel interior will remain a pristine look
● Non-slip foot pads to help the bucket stay put

● 20L Spacious Capacity: This 20L towel heater boasts an impressive capacity that can easily fit two 45" x 70" oversized towels plus blankets and bathrobes too. Just remember it's exclusively for dry fabric ensuring optimal performance and safety.
● Rapid and Even Heating: For instant comfort this amazing towel warmer heats up in a lightning-fast 1 minute and reaches its peak temperature of 266°F in just 5 minutes. And your towel will be a toasty 122°F perfect for wrapping yourself in pure bliss.
● User-Friendly Design: The clear LCD display of the hot towel bucket keeps you informed with real-time temperature and remaining time. And with intuitive buttons you can effortlessly set your desired temperature among 3 temperature levels choose from 30/60/90 min heating periods and adjust the delay timer between 0.5 to 24 hours to suit your schedule.
● Safety Comes First: Safety is a top priority with this blanket warmer. The child-lock function is a game-changer—just give the lid a quick clockwise twist to lock it securely. Plus the bottom light provides a handy visual cue shifting from purple to red as the interior temperature rises. Rest easy knowing it's ETL approved and comes with reliable over-heat protection.
● Elevate Your Bathing Experience to Spa-Level: Transform your bathroom into a personal sanctuary with this towel warmer. The lid's built-in fragrance disc tray is a delightful touch inviting you to add your favorite scent (though fragrant discs aren't included).

Return Window
You may request a return within 30 days of receiving your order.
After 30 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)