This electric ceiling-mounted infrared heater is a perfect addition to any indoor or outdoor living space!

This hanging patio heater adopts an advanced carbon fiber tube infrared heating technology which can instantly heat up the room in all directions and keep the room always warm. And there are 3 heating powers for you to choose from 500W to 1000W to 1500W. The remote control allows you to control the heater without leaving your comfortable chair or sofa. With fanless design this infrared heater works silently which will not disturb you while you are resting or working. Besides made of heavy-duty aluminum alloy and with ETL certification and IP34 waterproof protection this electric infrared heater is suitable for both indoor and outdoor use such as the porch yard garage workshop outdoor restaurant living room bedroom etc. The 20" adjustable chain and stainless steel hook make this heater easy to install adjust the heating height and change location.

If you are looking for an electric ceiling-mounted infrared heater like this do not hesitate to place an order!

• Carbon fiber tube infrared heating technology heats up quickly in 1s
• Rustproof aluminum alloy and IP34 waterproof rating for long-time outdoor use
• 3 power settings of 500W/1000W/1500W to meet different needs
• 20" adjustable chain makes the heater easy to adjust height and change location
• Electric infrared heater is safer and more environmentally friendly to use
• Suitable for indoor and outdoor use like living room dining room yard patio etc
• Easy to control the hanging heater with the remote control
• 360 degree seamless heating can warm everyone
• Fanless heating element ensures quiet operation
• ETL certification approved ensures higher safety

● Efficient Infrared Heating: With the advanced carbon fiber heating tube and a high power of up to 1500W this electric infrared patio heater allows you to enjoy the heat as soon as you turn on the heater. Besides the circular heating tube of this ceiling mounted heater can dissipate heat at 360° to let everyone feel warm.
● 3 Heating Modes and Remote Control: This hanging infrared patio heater has 3 power settings (500W/1000W/1500W) so you can adjust the heating power according to your needs. In addition the heater comes with a remote control for you to control it even from a distance and get the warmth you want conveniently.
● IP34 Waterproof for Outdoor Use: Made of rustproof aluminum alloy and with IP34 waterproof rating this electric infrared heater can be used for a long time in the outdoor environment. It is a perfect heating solution for gazebos patios balconies workshops living rooms dining rooms outdoor restaurants and any other living space.
● Easy Installation and High Safety: With a 20" adjustable chain and hook design this patio heater can be easily hung on the top of the room. Besides the heating position and height are easy to adjust according to your needs. As for security this infrared heater is processed under strict quality standards and has ETL certification.
● Energy Saving and Quiet Operation: This outdoor/indoor hanging heater is powered only by electricity instead of gas propane or wood which is more environment friendly and energy-saving. What's more this infrared heater is directly radiant so it works at a low noise level to ensure you a quiet sleeping or working environment.

• Color: Black/White
• Material: Aluminum alloy
• Overall dimension: 16" x 16" x 11" (L x W x H)
• Chain length: 20"
• Net weight: 3.5 lbs
• Voltage: 120V/60Hz
• Power: 500W/1000W/1500W
• Protection class: IP34 rating
• Certification: ETL
• Package includes:
• 1 x Hanging patio heater
• 1 x Remote control
• 1 x Chain and hook
• 1 x Instruction
• Box Qty: 1(May vary by batch)

Refund & Return Policy

At Decorolala, we want you to shop with confidence. If an item is not quite right, we are happy to assist with eligible returns under the conditions outlined below.

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

We recommend reporting visible damage, incorrect products, or missing parts within 48 hours of delivery to help us resolve the issue quickly.

To evaluate your claim, we may request photographs of the product, packaging, shipping label, and any damage.

Depending on the circumstances, Decorolala may provide replacement parts, a replacement product, repair assistance, store credit, or a full refund.

No Restocking & Handling Fee applies to approved claims involving damaged, defective, incomplete, or incorrect merchandise.

2. Return Window

Eligible return requests must be submitted within 14 days of delivery.

Requests submitted after 14 days may not be accepted.

All returns require prior approval and a valid Return Merchandise Authorization (RMA) number. Returns shipped without an RMA may be refused and returned to the sender.

3. Return Eligibility

To qualify for a return, merchandise must:

• Be unused, unassembled, and uninstalled.
• Be in new, resalable condition.
• Be returned in its original packaging.
• Include all parts, accessories, hardware, manuals, inserts, and tags.
• Be free from scratches, damage, alterations, or signs of use.

These requirements do not apply in the same manner to approved returns involving damaged, defective, or incorrect merchandise.

Decorolala reserves the right to refuse returns or apply additional deductions where returned merchandise is incomplete, damaged, improperly packaged, or otherwise unsuitable for resale as new.

4. Changed Your Mind? Return Options

If you ordered the wrong item, selected the wrong colour, changed your decorating plans, or simply decided the product is not the right fit for your space, eligible products may be returned within 14 days of delivery.

Because many Decorolala products are oversized, fragile, and costly to ship and inspect, change-of-mind returns are subject to the conditions below.

Option A: Store Credit (Recommended)

Choose Decorolala Store Credit and enjoy the most value from your return.

Benefits of Store Credit

✅ No 15% Restocking & Handling Fee

✅ 100% of your eligible merchandise value retained as store credit

✅ Store credit never expires

✅ Use your credit toward any future Decorolala purchase

✅ Perfect for exchanging styles, sizes, colours, lighting, furniture, mirrors, and décor

The customer remains responsible for return shipping costs unless the return results from our error or an approved damaged or defective item claim.

We strongly recommend this option for customers who intend to redecorate, replace an item, or continue shopping with Decorolala.

Option B: Refund to Original Payment Method

Eligible change-of-mind returns may be refunded to the original payment method subject to the following:

• Return shipping costs are the responsibility of the customer.
• Original shipping and delivery charges are non-refundable.
• A 15% Restocking & Handling Fee will be deducted from the merchandise refund.
• Any return transportation arranged by Decorolala may be deducted from the refund amount.

The Restocking & Handling Fee helps offset the substantial costs associated with receiving, inspecting, processing, repackaging, and restocking large and fragile home décor products.

5. Non-Returnable Items

The following items are not eligible for change-of-mind returns:

• Custom, personalized, or made-to-order products.
• Clearance or liquidation items marked "Final Sale."
• Gift cards.
• Digital products or downloadable content.
• Opened or used health, beauty, and personal-care products.
• Opened bedding, pillows, mattresses, and other hygiene-sensitive products.
• Assembled, installed, mounted, wired, or modified merchandise.
• Products that have been painted, drilled, cut, altered, or customized.
• Merchandise damaged through improper handling, assembly, installation, storage, or use.

Exceptions may apply where required by applicable consumer protection laws.

6. How to Start a Return

To request a return:

1. Email support@decorolala.com within 14 days of receiving your order.
2. Include your order number, product details, and reason for the return.
3. For damaged or defective items, include photographs whenever possible.
4. Once approved, we will issue an RMA number and provide return instructions.

Please do not ship any merchandise without receiving return authorization.

7. Return Shipping

For approved change-of-mind returns:

• Customers are responsible for all return shipping costs.
• Customers may arrange their own insured return shipping or use a label provided by Decorolala where available.
• If Decorolala provides a prepaid return label or arranges carrier pickup, the associated transportation costs will be deducted from the refund.

For damaged, defective, or incorrect merchandise approved by Decorolala, return shipping costs will be covered by Decorolala.

We strongly recommend using a trackable and insured shipping service, as Decorolala is not responsible for returns lost or damaged during transit.

8. Refund Processing

Once a returned item is received and inspected, we will notify you regarding the approval status of your return.

Approved refunds are generally processed within 5-10 business days after inspection.

Refunds are issued only to the original payment method unless store credit has been selected.

Financial institutions may require additional time before funds appear in your account.

9. Exchanges

We do not process direct exchanges.

If you would like a different item, colour, size, or style, we recommend selecting Decorolala Store Credit and placing a new order once your return has been approved.

10. Cancellations

Orders may be cancelled without charge within 24 hours of purchase.

Once an order has entered processing, shipment preparation, or has been shipped, cancellation may no longer be possible and the order will be subject to this Return Policy.

11. Lost Packages

If your package is lost during transit, we will work with the carrier to investigate and resolve the issue.

Carriers may require up to 21 days to complete an investigation.

Once the shipment is confirmed lost by the carrier, Decorolala will provide a replacement, refund, or other appropriate resolution.

If a package shows as delivered but was not received, you must notify us within 48 hours so we can assist with the carrier claim process.

12. Questions? We're Here to Help

Decorolala
Legal Entity: 9125-4201 Québec Inc.

Address:
8304 Chemin Devonshire, Suite 270
Mont-Royal, QC H4P 2P7
Canada

Email: support@decorolala.com

Phone: +1 (514) 558-0991

Business Hours: Monday-Friday, 10:00 AM-5:00 PM ET