●Made for lasting daily cooking with an 8-layer structure

●Heating element promises even efficient and secure heating

●Suitable for different types of food with 2 cooking surfaces

●Smart LED touch panel simplifies your operation process

●4 temperature settings for various foods from veggies to meat

●More secure thanks to the overheat protection and auto power off

●The control panel is detachable and the plate is dishwasher safe

●Foldable legs and retractable handles for space-saving storage

●Safe to use as the stainless steel handles stay cool to touch

●Integrated oil drip port for mess-free countertop area

●Silicone foot pads add stability and protect your counter

●Perfect addition to your family dinner BBQ party picnic and RV trip

●8-Layer Construction: Built for long-lasting durability this electric griddle features an 8-layer structure. The PTEE non-stick coating aluminum alloy core mica layers heating element hot-dip galvanized press plate aluminum foil reflective film and SECC bottom shell work together for balanced heating.

●Dual Surface Cooking: The indoor grill boasts a large cooking area with the flexibility to prepare multiple foods for family meals at the same time. Its honeycomb texture helps vegetables stay juicy and tender while the striped texture is well suited for meat because it supports searing and allows excess oil to drain away.

●Touch Temp Control: A sleek LED touch interface makes this countertop griddle easy to adjust for different ingredients and recipes. 4 temperature settings including 176℉ 266℉ 356℉ and 428℉ provide practical control for a variety of food like veggies eggs skewers meat and more.

●Reliable Performance: The 1300W is equipped with a built-in thermostat overheat protection and auto power off that help support even heating while adding an extra layer of cooking security. Moreover the cool-touch handles and anti-slip foot pads further enhance safety and stability.

●Easy Cleanup & Storage: The detachable touch panel makes maintenance easier after every meal as the plate is IPX9 waterproof and dishwasher safe. Designed with retractable handles and foldable legs the electric grill's storage is more convenient with a folding thickness of 0.87 inches.

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)