● Meet your different needs with 7 grilling modes: defrost vegetable toaster fish sausage chicken and steak modes
● Steak Mode: Customize your steak's doneness with 4 options (3/5/7/10 mins) at 460℉
● Easily switch between making sandwiches and other delicious foods with 180° opening
● Perfect for full grilling and contact grilling
● Easy adjustment and secure fixing in 4 positions ensure your food is cooked perfectly
● Ensure that your sandwiches and grilled foods are consistently and thoroughly cooked with 1200W even heat distribution
● Grill plates with 180℉ to 460℉ independent temperature control
● Allow you to customize the heat levels for different types of ingredients
● Built-in thermostat for precise cooking control
● Clear LED display for easy viewing of mode temp and time
● Control knob for 0-4H time setting and temperature adjustment
● Non-stick plates and removable drip tray are dishwasher safe
● Safe to use with cool-to-touch handle
● Free of PFAS and PFOA overheat protection and ETL certification for extra security
● Oil drains and anti-slip rubber pads for well-made details

● 7 Specialized Grilling Modes: This indoor grill features 7 grilling modes allowing you to experience culinary versatility. Defrost gently grill veggies toast sandwiches and perfectly cook fish sausage chicken and steak. Each level of doneness offers a unique eating experience: rare medium medium well and well done.
● Open 180° for Maximum Capacity: This panini press opens fully transforming into a contact grill that can make 4 sandwiches or 2 large paninis at once or a full grill for different types or sizes of food. Moreover the adjustable design and secure fixing in 4 different positions adapt smoothly to your cooking needs.
● Efficient and Even Heat Distribution: Powered by 1200W this sandwich maker ensures powerful and consistent heat distribution across the double non-stick plates. Each plate has independent temperature control thanks to the built-in thermostat technology for effective cooking control.
● Smart and Easy-to-use Interface: With the user-friendly control knob this electric indoor grill allows you to select the settings effortlessly. The easy-to-read LED display shows your selected mode time durations ranging from 0-4 hours and temperatures from 180℉ to 460℉ for precise cooking.
● Easy Cleaning for Hassle-Free Maintenance: Cleaning up is a breeze with the non-stick plates and removable drip tray both dishwasher safe. No more scrubbing just pop them in the dishwasher and let it do the work for you. Note: Please wait for the plates to cool before removing them.

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)