Note:
1.The product needs a constant supply of air from the blower (which inevitably produces some noise). It is normal that some air coming from the fabric surface and seams.
2. Please make sure the product is completely dry before storage.
3. Please keep it in dry and ventilated place when not in use.
4. Please keep the blower on during use.

● Smooth slide and basketball hoop ensure endless hours of fun
● 3-in-1 inflatable bouncer adds a splash of fun to various places
● As an indoor Party to turn any occasion into a bouncing good time
● As an outdoor playground to create unforgettable memories
● Heavy-duty 420D oxford cloth is waterproof and wear-resistant
● Reinforced 500D PVC jumping surface for long-lasting resilience
● Double-stitched seams add an extra layer of durability
● Mesh protective walls protect kids from falling
● Accessible crawl-thru door adds convenience to the jumping area
● With ground stakes to anchor the bounce house for higher stability
● A carry bag and a pack of repair kit for easy storage and maintenance
● Suitable for birthday party holiday and family events

● 3-in-1 Design for Hours of Fun: This inflatable bounce house features a smooth slide large jumping area and a basketball hoop to elevate kid's playtime. It is the ideal entertainment hub for birthday parties family gatherings or just everyday fun in the yard or lawn.
● Selected Oxford Cloth: Crafted from premium 420D oxford cloth and reinforced with 500D PVC material the bouncy castle is waterproof tear-resistant and fade-resistant. The surface is carefully double-stitched to enhance durability and strength.
● Safety Comes First: Designed with kid's safety in mind this inflatable bouncer comes with mesh protective walls for easy supervision and raised side rails on the slide. Besides the playhouse is suitable for kids aged 3-12 years old and bears individual weight up to 100 lbs.
● Inflation Made Easy: Equipped with 550W blower the blow-up bounce house inflates in minutes so kids can start playing without delay. Unroll the bounce house fasten the air outlet and connect to the blower then secure the bouncer to the ground.
● Sweet Accessories: The package includes 8 ground stakes for securing the bounce house firmly in place a carrying bag (random colors) for easy storage and transportation and a repair kit for quick fixes. Different essential accessories bring much more convenience in usage.

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)