The iron pan from ZWILLING is a very special pan that opens up completely new possibilities for frying. If you handle it correctly, the forged pan with a diameter of 24 cm gives you excellent results when searing and grilling. Look forward to crispy fried potatoes, juicy steaks and perfectly braised grilled vegetables.
But you should first note a few special features of the pan, especially before using it for the first time. When you unpack it, you will notice the film of oil on the pan. It was applied to protect the pan and now has to be washed off with washing-up liquid. After that, you should season the wrought-iron pan. It´s easy to do: Simply add a little oil to the forged pan and place it on the stove (medium-high), on the grill or in the oven (at 250°C). Seasoning creates a natural protective layer, the so-called patina. This patina will improve every time you use the pan and protects your ingredients from sticking to the bottom of the pan. You can also use less and less oil over time and fry healthier. The patina gives the iron pan its typical brown-black color, which is permanent. To keep the patina intact, you should clean the wrought iron pan with hot water and a soft sponge or cloth. A little detergent can also be used, provided that the patina is already well established.
Another advantage of the bottom of the pan is its diamond pattern. This ensures an even more intense taste of your food. In addition, the bottom conducts the heat ideally and is very sturdy, so that it does not warp even at high temperatures. This makes the forged pan ideal for searing meat or grilling vegetables and other aromatic dishes. Since the handle can also heat up when frying, please always use an oven mitten to hold it. The iron pan is suitable for induction, but also all other stove types, for the grill and the oven.

• Durable, sturdy pan made of high-quality iron
• Seasoning the pan gives it a natural “coating” (patina), which improves with each use
• Repeated use establishes the patina to enable healthy frying with little oil
• Diamond structure in the bottom of the pan ensures intense flavor and improved non-stick coating
• Suitable for all types of stoves including induction, grill and oven
• Ideal heat retention
• Handle with hanging loop
• Easy to clean with warm water and a soft sponge or cloth
• NB: The handle also heats up when frying. Please always wear oven mittens when handling the pan.
• The patina formation will discolor your iron pan. This is normal and also your aim. The original appearance cannot be restored once the pan has been heated this way.

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
• Unused and unopened with all original packaging, tags, and labels
• In original condition (no signs of wear, damage, or use)
• Complete with all accessories and documentation
• Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
• Custom or personalized products
• Clearance items marked “Final Sale”
• Opened health/beauty products (hygiene regulations)
• Bedding, pillows, or mattresses
• Gift cards or digital downloads
• Used or installed items
• Items damaged due to improper use or handling

How to Initiate a Return
1. Contact us at support@decorolala.com within 21 days of delivery.
2. Provide your order number, item details, and reason for return.
3. Once approved, you will receive an RMA number, a downloadable return label, and return instructions.
4. Package the item securely and clearly mark the RMA number on the exterior.
5. Ship the item back using the carrier specified in your return instructions.

Refund Details
• Items are inspected upon arrival at our warehouse.
• Approved refunds are issued to the original payment method within 7 business days of inspection.
• Shipping fees are non‑refundable.
• Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
• Defective, damaged, or incorrect items: We cover return shipping.
• All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages
If your package is lost in transit, we will replace it at no cost, provided the correct shipping address was entered at checkout.
Carriers may require up to 21 days to complete a lost‑package investigation. Once the package is confirmed lost, we will issue a refund or replacement immediately.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Decorolala
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 795‑7676
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)