If you love meat as much as top quality and inspiring design, we have the right knife for you here. The carving knife from the ZWILLING ALL*STAR series combines all our 290 years of knife-making experience with a state-of-the-art design that suits you perfectly. You can choose the iconic premium logo application in trendy colours: Choose the colour that suits your lifestyle from up to six – for example an elegant silver – and put together your very own individual knife set. Thanks to its 20 cm blade length the carving knife is ideal for cutting large pieces of meat, but also for carving roasts and even poultry. This is ensured by the ice-hardened FRIODUR blade, which is particularly flexible and retains its edge. It has been forged from the exclusive stainless ZWILLING special formula steel, a steel that is both strong and corrosion-resistant. This ensures that you work particularly efficiently with the carving set. Thanks to the newly designed ergonomic handle, the kitchen knife fits comfortably in your hand for smooth work with any cutting technique. Just as special as the knife is its packaging. It was specially developed for the knives in the ZWILLING ALL*STAR series and is 100% plastic-free – for more sustainability.

• Trendy design
• Silver premium logo application
• 20cm long, ice-hardened FRIODUR blade, cut-resistant and corrosion-resistant
• Stainless ZWILLING special formula steel
• Ergonomic handle, fits comfortably in the hand
• For cutting, carvin and portioning even large pieces of meat
• The packaging of the knife is 100% plastic-free

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
• Unused and unopened with all original packaging, tags, and labels
• In original condition (no signs of wear, damage, or use)
• Complete with all accessories and documentation
• Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
• Custom or personalized products
• Clearance items marked “Final Sale”
• Opened health/beauty products (hygiene regulations)
• Bedding, pillows, or mattresses
• Gift cards or digital downloads
• Used or installed items
• Items damaged due to improper use or handling

How to Initiate a Return
1. Contact us at support@decorolala.com within 21 days of delivery.
2. Provide your order number, item details, and reason for return.
3. Once approved, you will receive an RMA number, a downloadable return label, and return instructions.
4. Package the item securely and clearly mark the RMA number on the exterior.
5. Ship the item back using the carrier specified in your return instructions.

Refund Details
• Items are inspected upon arrival at our warehouse.
• Approved refunds are issued to the original payment method within 7 business days of inspection.
• Shipping fees are non‑refundable.
• Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
• Defective, damaged, or incorrect items: We cover return shipping.
• All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages
If your package is lost in transit, we will replace it at no cost, provided the correct shipping address was entered at checkout.
Carriers may require up to 21 days to complete a lost‑package investigation. Once the package is confirmed lost, we will issue a refund or replacement immediately.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Decorolala
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 795‑7676
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)