With the Universal knife from the ZWILLING ALL*STAR series, your snack will taste even better. Because the medium-sized all-purpose knife combines over 290 years of experience in the manufacture of high-quality kitchen knives with the highest design standards: yours! Because the coloured all-purpose knife not only fits perfectly in your hand, but also in your kitchen. You can choose from six trendy colours for the exclusive premium logo application. Simply choose your favourite that best suits you and your lifestyle. How about a timelessly elegant silver? for example? Of course, you can also create an entire knife set from different cap colours. So you can already recognise the different types of knives by their handle head. The knife is versatile thanks to its serrated edge. It cuts cheese and sausage, but also food with a firm skin. It is particularly corrosion-resistant because it is made of stainless ZWILLING special formula steel, a robust type of steel specially developed by ZWILLING. The FRIODUR blade with a 13 cm blade length has been ice-hardened, making it particularly cut-resistant and flexible. Together with the excellent balance of the knife, this makes cutting a single pleasure. Especially as the knife lies particularly comfortably in your hand thanks to the newly shaped ergonomic handle, no matter which cutting technique you prefer. But we have not only thought of you, but also of our environment. We have developed packaging especially for the ZWILLING ALL*STAR knives that is 100% plastic-free – and therefore very sustainable.

• Trendy design
• Silver premium logo application
• 13 cm long, ice-hardened FRIODUR blade, cut-resistant and corrosion-resistant
• Stainless ZWILLING special formula steel
• Ergonomic handle, fits comfortably in the hand
• For cutting sausage, cheese and food with hard skin
• The packaging of the knife is 100% plastic-free

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
• Unused and unopened with all original packaging, tags, and labels
• In original condition (no signs of wear, damage, or use)
• Complete with all accessories and documentation
• Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
• Custom or personalized products
• Clearance items marked “Final Sale”
• Opened health/beauty products (hygiene regulations)
• Bedding, pillows, or mattresses
• Gift cards or digital downloads
• Used or installed items
• Items damaged due to improper use or handling

How to Initiate a Return
1. Contact us at support@decorolala.com within 21 days of delivery.
2. Provide your order number, item details, and reason for return.
3. Once approved, you will receive an RMA number, a downloadable return label, and return instructions.
4. Package the item securely and clearly mark the RMA number on the exterior.
5. Ship the item back using the carrier specified in your return instructions.

Refund Details
• Items are inspected upon arrival at our warehouse.
• Approved refunds are issued to the original payment method within 7 business days of inspection.
• Shipping fees are non‑refundable.
• Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
• Defective, damaged, or incorrect items: We cover return shipping.
• All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages
If your package is lost in transit, we will replace it at no cost, provided the correct shipping address was entered at checkout.
Carriers may require up to 21 days to complete a lost‑package investigation. Once the package is confirmed lost, we will issue a refund or replacement immediately.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Decorolala
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 795‑7676
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)