A Winter Igloo Candle brings seasonal charm to your home with its distinctive igloo design. Hand-poured using sustainable soy blend wax and cotton wicks, this decorative candle measures 7cm x 4.5cm and weighs 85g, making it an ideal accent piece for winter and Christmas décor.

• Material: Sustainable soy blend wax with cotton wicks
• Dimensions: 7cm x 4.5cm
• Weight: 85g
• Handmade: Each candle is individually hand-poured in-studio; made to order with 3-5 business days dispatch time
• Care: Store in a cool, dry room on a stable, heat-resistant surface. Trim wick to 5mm before lighting, keep away from direct sunlight, and never leave burning candles unattended

Perfect as a standalone decoration or thoughtful gift for loved ones, this winter igloo candle brings cozy aesthetic appeal to any room. Each piece features natural imperfections and slight color variations that reflect its handcrafted quality. Personalized messages can be added at checkout. Always refer to care instructions and use a candle holder designed for soft wax when burning.

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
• Unused and unopened with all original packaging, tags, and labels
• In original condition (no signs of wear, damage, or use)
• Complete with all accessories and documentation
• Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
• Custom or personalized products
• Clearance items marked “Final Sale”
• Opened health/beauty products (hygiene regulations)
• Bedding, pillows, or mattresses
• Gift cards or digital downloads
• Used or installed items
• Items damaged due to improper use or handling

How to Initiate a Return
1. Contact us at support@decorolala.com within 21 days of delivery.
2. Provide your order number, item details, and reason for return.
3. Once approved, you will receive an RMA number, a downloadable return label, and return instructions.
4. Package the item securely and clearly mark the RMA number on the exterior.
5. Ship the item back using the carrier specified in your return instructions.

Refund Details
• Items are inspected upon arrival at our warehouse.
• Approved refunds are issued to the original payment method within 7 business days of inspection.
• Shipping fees are non‑refundable.
• Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
• Defective, damaged, or incorrect items: We cover return shipping.
• All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages
If your package is lost in transit, we will replace it at no cost, provided the correct shipping address was entered at checkout.
Carriers may require up to 21 days to complete a lost‑package investigation. Once the package is confirmed lost, we will issue a refund or replacement immediately.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Decorolala
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 795‑7676
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)