● Made of solid wood and plywood for long time worry-free using
● Space-saving bunk bed suitable for rooms with compact space
● 28 bed slats improve stable of bed and more safer
● Considerate and chic guardrail ensure security of sleep
● With wide ladder for climb down and up easily
● Safe metal brackets attach the bunk bed to the wall
● Extra space under the bed for storage and easy clean
● Bunk bed is suitable for family apartment dormitory and so on
● Easy to put together with clear instructions

● Rugged Structure of More Slats: The bunk bed is made of high-quality and solid wood with superior craftsmanship for optimized strength and long-lasting durability. Besides different from other bunk beds the bunk bed increases the number of bed slats which not only improves the load-bearing capacity but also ensures the safety of use.
● Space-saving Bunk Design: Unique twin over twin bed features 2 beds for two kids while taking up little floor space which is especially suitable for rooms with compact space. And the stylish bunk bed fits standard-sized twin mattresses (not included ). It is worth mentioning that there is enough space under the bed to store kids' toys and other items.
● Safe Guardrail and Secure Brackets: The guardrail structure is used for preventing the child from falling from the bunk bed and provides all-around protection. Wider and inclined ladders will make children climb up and down safer and conveniently. More importantly the wood bunk bed comes with 2 metal brackets for attaching the bunk bed to the wall.
● Modern and Timeless Wood Bunk Bed: The wood bunk bed is a perfect blend of outstanding quality and stylish appearance. Chic and simple twin over twin bed will never be out of style in any type of room. Slat design of headboard and footboard add beauty to bunk bed. Creating fun and living room for children.
● Easy to Assemble and Clean: The bunk bed comes with detailed instructions can be assembled step by step conveniently. It is even not difficult to install it by yourself in a short time. And because of its textures and structure you can clean the bed fast and directly by using common cleaning tools in your home.

• Color: White/Brown/Gray
• Frame: Pine wood
• Slats: Plywood
• Overall dimension: 78" x 42.5" x 60" (L x W x H) (Twin size)
• Suitable mattress size: Twin (Mattress not included )
• Weight: 86 lbs
• Load-bearing: 330 lbs(Upper)/400 lbs(Lower)
• The load-bearing of ladder: 330 lbs
• Bed slate: 14 bar/tier
• Package:
• 1 x Wood twin bunk bed
• 1 x Instructions
• Box Qty: 1(May vary by batch)

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)