● 5 minutes to heat 60 minutes warm preservation
● Fast and high efficient heating for towels bathrobes and blankets
● 5.5 gal generous capacity can well suit family use
● Disc holder facilitates the placement of fragrance dis(not included)
● Selected PC material is heat resistant and scratch resistant
● With child lock to push to unlock and reduce risks of scalding
● Double layer insulation avoids accidental injuries or causing damage
● 60 minutes auto off overheating protection and ETL certification for added safety
● The flip top and button control allow for easy operation
● The working indication will automatically turn off after a heating cycle
● The round shape base with non-slip foot pads for stability and floor protection
● Perfect gift for your family and friends

● 5 Minutes Rapid Heating: The towel warmer can rapidly heat up in 5 minutes reaches temperature up to 266℉ and keep warmth in 60 minutes which is effective to fluff your towels and garments. Thus you can enjoy a spa-like experience after bathing with no more cold spots.
● Multiple Safety Protection: The hot towel warmer is ETL certificated. For safety concerns the towel warmer features child lock and double layer insulation to eliminate the risks of accidental scalding. 60 minutes auto shut off and overheating protection will be safe to use. Note: Use with only with DRY fabrics.
● 5.5 Gal Large Capacity and Disc Holder: This towel warmer with 5.5 gallons large capacity can hold up to 45" x 70" oversized bathrobes towels underwear and blankets greatly satisfying family use. You can add a fragrance disc (not included) into the disc holder and get a fragrant towel.
● One Button for Easy Operation: Thanks to the flip top lid design and button control the bathroom towel warmer is super convenient to operate. Additionally the working indication will automatically turn off after a heating cycle.
● Heartwarming Gift: This towel warmer serves as an excellent addition to various occasions such as home salon hotel and spa. On the other hand it can be used as a special gift for whole family friends housewarming birthday or festival.

Return Window
You may request a return within 30 days of receiving your order.
After 30 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)