● 30 lbs ice storage capacity allows for continuous supply with less refilling
● Efficient ice maker with 15-20 minutes per cycle and 80 lbs of ice per day
● Strong spray ice making system to create clearer and more solid ice cubes
● Select ice thickness according to your actual needs
● Control panel display includes water shortage and full ice status
● Multi-layered design for great strength and stability
● Self-cleaning mode with 40-60 minutes auto cleaning time makes it easy to maintain
● Support floor use or under counter use
● Interior blue lights for added visibility
● Flip cover keeps ice cubes accessible
● Drain hole and pipe for quick drainage

● Unique Spray Ice Making System: The advanced spray system helps the ice maker produce clearer and firmer ice cubes than standard methods making every drink look more refreshing. The ice making machine will produce 80 lbs ice cubes per day and per cycle requires 15-20 minutes to produce 35 ice cubes.
● Adjustable Thickness & Capacity: The ice thickness of the ice machine can be adjusted from thin to medium or thick to meet your different cooling needs. Plus 30 lbs max ice storage keeps plenty of ice ready for serving throughout the day.
● 3-Layered Sturdy Construction: The ice maker features a 3-layer sturdy construction (stainless steel cyclopentane foam and PP) that supports dependable daily performance while maximizing ice temperature retention. Moreover the adjustable feet also add more steadiness.
● Control Panel for Easy Operation: The intuitive control panel allows you to effortlessly control the ice size time and parameters. 18-level timer ice full indicator and water shortage indicator are included to bring much convenience.
● Thoughtful Features & Accessories: Self-cleaning function makes cleaning a breeze. Flip cover ensures convenient access. Additionally the ice making machine comes with an ice scoop filter drainage pipe spare plug washers and spare clips.

Color	Black + Silver
Material	Stainless Steel PP Cyclopentane Foam
Product Dimensions	18.5" x 13.78" x 24.65"
Net Weight	46.47 lbs
Voltage	115V
Frequency	60Hz
Is Assembly Required	No
Box QTY	1(May vary by batch)
Package Includes	1 x Ice Maker
	1 x Filter
	1 x Ice Scoop
	1 x Drainage Pipe
	1 x Spare Plug
	4 x Washers
	4 x Spare Clips
	1 x User Manual

Color	Black + Silver
Material	Stainless Steel PP Cyclopentane Foam
Product Dimensions	18.5 inches x 13.78 inches x 24.65 inches
Net Weight	46.47 lbs
Voltage	115V
Frequency	60Hz
Assembly Required	No
Box Qty	1(May vary by batch)
Warranty	Manufacturer

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)