• ● Comes with 4 separate boxes delivery time may vary
• ● Each package contains screw kit for assembly
• ● Ensure strong stability with rugged steel frame
• ● Metal support legs and non-slip foot pads enhance overall stability
• ● Linen fabric (Gray/Orange/Green)/Leathaire fabric (Blue) renders you soft and skin-friendly touch
• ● High-density and high-resilience sponge is not easy to sink in
• ● Ergonomic backrests conform to your body curve to soothe fatigue
• ● Detachable back and seat cushion covers for easy cleaning
• ● Hook and loop fasteners keep seat cushions in position
• ● Removable ottoman can be combined with 4-seat sofa or used separately
• ● USB ports and power outlets /outlet charge for mobile phone and iPad
• ● Store small items in the hidden storage box
• ● Armrest caddy holder provides a tidy environment for sofa
• ● Please note that color difference may occur between different lights and monitors.

● 4-Package Shipment and Dimension: This modular L-shaped sofa is shipped in 4 boxes that may not arrive on the same day. Overall dimension: 123" x 63" x 32.5" (L x W x H); weight capacity of each seat: 660 lbs. Please refer to the size description before purchasing. You’d better install the sofa set after receiving all the boxes.
● Designed for Stability and Durability: This sectional sofa couch adopts a combination of original distributed elastic system and robust steel and wood frame which is more sturdy and durable than traditional sofas. The metal legs with non-slip foot pads add extra stability. With overlarge room and sturdy structure the modular sofa is able to accommodate 4-5 people with ease.
● Incredible Coziness: Ergonomically designed with slightly sloped backrests and wide armrests this modular sofa is comfortable to sit on. All the seat cushions are padded with high-density sponge for fantastic coziness. Better yet the covers of back cushion and seat cushion feature a zipper design which makes cleaning much easier.
● Different Combination: Coming with a removable ottoman this modular couch can be freely rearranged into various layouts as you like. The ottoman can pair with the sofa to create a spacious chaise lounge allowing you to sit and lie more comfortably. Also it can serve as an end table if needed.
● Great Convenience: The sectional sofa is equipped with a power outlet and 2 USB ports for convenient electronic devices charging. At the backrest exists a hidden box to meet your storage needs. Besides the magazine caddy holder helps to keep your daily belongings well-organized.
Please note that color difference may occur between different lights and monitors.

Return Window
You may request a return within 30 days of receiving your order.
After 30 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)