● Covered with superior velvet that is breathable no stuffy feeling
● Comes with an elastic sponge to present a super soft touch
● Heavy-duty metal tubes and 12 strong slats for strong support
● 360° adjustable foot pads and anti-slip foot pads to keep stability
● Footboard with 2" elevated design to keep your mattress in place
● Effective mute bar reduce friction to lower or eliminate squeaks
● Hook and loop fasteners attach all slats to simplify installation
● Clearance underneath becomes added storage for suitcases
● Spacious for a sweeper to pass to make cleaning easier
● Color clashing to highlight a modern style that blends well into your home
● No box spring needed and suitable for a mattress of 8"-12"
● Please note that color differences may occur between different lights and monitor.

● Comfortable Velvet and Sponge: The bed boasts an upholstered frame that feels soft and will protect you from collisions. Its velvet fabric is skin-friendly and breathable while being wear-proof for long-term use. Plus its sponge features high density to promote comfort and resist deformations.
● High Headboard and No Sliding: For comfortable leaning the platform bed has a high headboard. Meantime its footboard is 2" higher than the platform surface to keep your mattress away from sliding. By the way the platform bed needs no box spring and the recommended thickness of the mattress is 8"-12".
● No More Wobbling or Squeaks: The bed consists of reinforced metal tubes and up to 12 wooden slats to build a wobble-free frame with a load capacity of 1763 lbs. Plus it has mute bars to reduce friction and squeaks. At the bottom adjustable and anti-slip foot pads included will protect the floor & maintain better balance.
● Roomy Clearance Underneath: To keep your room organized the bed frame comes with a 6.5" height off the ground where you can store shoes bed sheets storage boxes or toys. More it is roomy enough for an auto sweeper to pass through to simplify the daily cleaning.
● Easy Setup and Modern Design: Since slats are fitted with hook & loop fasteners the installation becomes easier. More the platform bed features a modern design which can upgrade your home finishes. Please note that color differences may occur between different lights and monitors.

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)