● 0.0001µm RO membrane removes 99% harmful impurities such as arsenic chromium nitrate barium and more
● 8-stage filtration for thorough purification with 2 purified water to 1 drain water
● Alkaline filter enhances water taste and adds healthy minerals
● High 600 GPD flow rate provides water quickly and efficiently
● Compact tankless design saves 70% under-sink cabinet space
● Smart LED faucet shows real-time TDS and filter status
● Easy twist-and-pull filter replacement completed in seconds
● Automatic flushing extends filter lifespan and system performance
● Operation panel with indicators for better user experience
● Clearly marked ports for easy connection of water inlet and outlet hoses

● Superior Contaminant Removal: Featuring a 0.0001µm RO membrane this reverse osmosis water filter effectively reduces harmful impurities by 99% including PFOA lead fluoride TDS and more ensuring your drinking water is ultra-pure and safe for your family.
● Advanced 8-Stage Filtration: Equipped with an 8-stage deep filtration system including PP fiberfill activated carbon and scale inhibitor membrane this under-sink RO system ensures highly efficient 2:1 pure-to-drain ratio for less water waste. Moreover the Alkaline filter media adds minerals for better taste. 600 GPD water flow allows you to fill a 6oz cup in just 7 seconds.
● Compact Tankless Design: This under-sink RO system saves 70% under sink space with a compact footprint of just 15" x 5.5" x 15.5". Its innovative no-tank design prevents secondary contamination making it perfect for small kitchens or tight cabinet spaces.
● Real-Time Water Quality Monitoring: Coming with a smart LED faucet with 360° swiveling design the RO system provides instant TDS level readings and filter lifespan status. Note: Please replace the filter when the filter indicator light turns red.
● Quick Filter Replacement: The filtration machine includes a 12-month PCT filter and a 24-month RO filter with a quick twist-and-pull design. An effort-saving wrench is also included for hassle-free replacement. Designed with auto flushing function it ensures extended filter life and maintains optimal system performance.

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)