● The full set will be delivered in 4 packages which might not arrive at the same time and the screw is in the box 1.
● Sturdy all-fir construction provides superb support: up to 10 children can play together
● Recreational equipment is suitable for backyard park school and other different occasions
● Made of fir wood good weather resistance and ideal for outdoor use
● 3 swings monkey bars climbing wall and slide allow children to experience different ways to play
● Tree house-style top deck with a steering wheel and play telescope allows children to be creative
● Tree house with canopy on top to keep the interior dry and clean
● Sandbox and snack bench with awnings provide extra surprises
● Detailed instruction make installation easy
Installation guide

● Children's Entertainment Center: The sturdy and supportive swing set has many features where your children will have endless fun. They can spend their free time exercising or having fun with their friends. This entertainment equipment is suitable for different occasions such as backyard park and school.
● Long-lasting and Durable Material: The swing set made of fir has good weather resistance and is not easy to mold. It can can withstand a variety of natural conditions. More HDPE is very resistant to corrosion and the metal parts are treated with rust prevention. This makes long-term reliable outdoor use possible.
● Experience Swings and Climbing: 3 swings with coated chains and monkey bars allow your child to experience high-flying. 5 feet high climbing strength is very helpful to develop children's motor skills. In addition the swing set also comes with a long slide so that children have different play options.
● More Fun for Kids: Our swing set also incorporates a lot of fun details. The tree house-style top deck with a steering wheel and game telescope allows children to use their imagination to play. The bottom consists of a sandbox and snack bench with an awning which can accommodate more children.
● Ready-to-Install Accessories: The package comes with detailed instructions to make sure you don't miss every step of the installation. All accessories are pre-drilled so that you can easily assemble our swing set like building blocks. The top of the tree house with canopy can have effective to keep the interior dry and clean.

• Color: Multi-color
• Material: Fir Wood HDPE 500D Oxford Fabric
• Overall Dimension: 172.5" x 186" x 118" (L x W x H)
• Net Weight: 100 lbs
• Individual Weight Limit: 110 lbs
• Package includes:
• 1 x Swing Set
• 1 x Instruction
• Box Qty: 4(May vary by batch)

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)