● 300W powerful motor for x r/m speed and 660 lbs ice crushing ability
● The food-grade stainless steel dual blades crush ice with ease and efficiency
● Ensure years of reliable service thanks to premium stainless steel
● Have a constant supply of chilled goodness with 10 gallon (37L) ice storage box
● Keep shaved ice cool with a thickened one-piece injection-molded PC container
● Drain excess water with the outlet hose at the bottom
● Non-slip handle and splash-proof cover for well-made details
● Allow for swift and sanitary access to the ice with a clip-on door and ice scoop
● Ensure strong stability with anti-slip foot pads
● Waterproof switch ETL certification and overheat protection for higher safety
● Suitable for domestic and commercial usage

● Selected Materials: This commercial ice crusher is made of premium stainless steel and a thickened one-piece injection-molded PC container which not only ensures a longer lifespan but also slows down the shaved ice melt. The anti-slip rubber foot pads keep it stable on the countertop.
● High-performance Crushing: Featuring food-grade stainless steel dual blades and a powerful 300W copper motor this electric snow cone machine reaches a high rotating speed of 1450r/min and crushes up to 660 lbs of ice per hour resulting in finer and fluffier snow-like ice.
● 10 Gallon Ice Storage Capacity: With the conveniently integrated 10 gallon (37L) ice storage box this ice shaver machine keeps the shaved ice coming and the drinks flowing without interruption. The included drain hose efficiently removes the excess water. And the clip-on door and ice scoop ensure a clean and swift serving process.
● Safe and Simple to Operate: The waterproof switch allows you to operate this ETL-approved snow cone maker easily and safely. It will stop running when the plunger is pulled out of the hopper for security. Besides the overheat protection makes it automatically shut down as well if the inner components reach 266℉.
● Wide Application: Whether you are serving up snow cones milkshakes yogurt freezes and other chilled delights at home parties bar settings or church events the quality and reliability of this electric ice shaver will not disappoint.

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)