● 13-in-1 design combines climbing and soft play activities
● Includes Montessori maze matching games cars and foam pieces
● Protective corners secure joints and anti-tip legs ensure safety
● Beech wood rods and high-density sponge provide sturdy support
● Smooth surfaces and hidden zippers ensure easy maintenance
● Soft fabric covers offer skin-friendly comfort during play
● Climbing crawling sliding balancing enhance coordination and creativity
● Hook-and-loop fasteners enable flexible playground combinations
● Foldable climbing triangle saves space with easy storage
● Inspires independence imagination and active indoor learning

Note: The triangle climbing set requires assembly
Note: The foam may require 48-72 hours to regain its shape after unpacking

● Create an Ultimate Play Zone with 13-In-1 Design: This kids climbing and soft play set combines a Montessori climbing frame with a 4-piece foam play set offering endless ways to play with a climbing ramp triangle ladder balance bridge tunnel foam blocks and more. Little ones can climb crawl balance build and explore new adventures every day.
● Boost Creativity & Development Through Play: Designed to inspire imagination this toddler playset features interactive games a Montessori maze shape matching toy cars and versatile foam pieces for open-ended play. It helps develop balance coordination problem-solving skills and creativity while keeping kids engaged for hours.
● Build a Safe Indoor Playground: Made with sturdy beech wood rods high-density sponge and CPSIA/ASTM compliant materials this climbing and soft play set provides reliable support and comfortable play. Smooth surfaces rounded corners anti-tipping feet and hidden zippers create a safer environment for toddlers.
● Soft Comfort Meets Active Exploration: The plush crystal velvet covers add a cozy touch to the foam blocks while the climbing structures encourage active movement. Kids can switch between energetic climbing challenges and relaxing building activities for a complete play experience.
● Space-Saving Foldable Design: Perfect for playrooms and homes of all sizes the foldable climbing triangle allows easy storage after playtime. The foam pieces can also be rearranged into different configurations helping create a flexible indoor playground that grows with your child.

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
•     Unused and unopened with all original packaging, tags, and labels
•     In original condition (no signs of wear, damage, or use)
•     Complete with all accessories and documentation
•     Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Customer Remorse Returns (Change of Mind)

We accept returns for change of mind, incorrect selection, or similar reasons, provided the item meets our eligibility requirements outlined above.

In these cases:

•⁠  ⁠The customer is responsible for return shipping costs  
•⁠  ⁠Original shipping fees are non-refundable  
•⁠  ⁠The item must be unused, unopened, and in original condition with all packaging  

Once the returned item is received and inspected, a refund will be issued to the original payment method in accordance with our refund policy.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
•     Custom or personalized products
•     Clearance items marked “Final Sale”
•     Opened or used health/beauty products (hygiene regulations)
•     Bedding, pillows, or mattresses open or used
•     Gift cards or digital downloads
•     Used or installed items
•     Items damaged due to improper use or handling

How to Initiate a Return
1.     Contact us at support@decorolala.com within 21 days of delivery.
2.     Provide your order number, item details, and reason for return.
3.     Once approved, you will receive an RMA number and return instructions. If you are responsible for return shipping costs, we may provide a return shipping label and deduct the return shipping cost from your refund.
4.     Package the item securely and clearly mark the RMA number on the exterior.
5.     Ship the item back using the carrier specified in your return instructions.

Refund Details
•     Items are inspected upon arrival at the return facility designated in your RMA instructions.
•     Approved refunds are issued to the original payment method within 7 business days of inspection.
•     Shipping fees are non‑refundable.
•     Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
•     Defective, damaged, or incorrect items: We cover return shipping.
•     All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages

If your package is lost in transit, we will help investigate and resolve the issue. To be eligible for a replacement or refund, the shipping address provided at checkout must be complete and accurate, and we may require carrier confirmation that the package is lost. Carriers may require up to 21 days to complete a lost-package investigation. Once the package is confirmed lost by the carrier, we will issue a refund or replacement as appropriate. If the carrier marks a package as “delivered” but you did not receive it, please contact us within 48 hours so we can assist with a carrier claim. Resolution in these cases depends on the carrier’s investigation outcome.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Legal entity: 9125‑4201 Québec Inc. (operating as Decorolala)
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 558-0991
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)