If you want to be your own chef you will love the high-quality cookware of the ZWILLING Pro series. The series sets the standard in quality, variety and, above all, design, that is inspired by the most popular designs of the chefs. The fry pan with Duraslide Ultra non-stick coating helps with preparing foods that stick easily. Fish, egg dishes and even vegetables are simple to fry and achieve perfect results. The non-stick coating comprises three layers and is especially robust and durable. Measuring 24 cm across, it has space for medium-sized portions, and its SIGMA Clad base with strong aluminium core rapidly heats the stainless steel pan. At the same time, the heat is distributed incredibly evenly all the way to the rim. Do you prefer to cook over an induction hob? No problem. The pan can be used on any kind of hob and is is thanks to special material finishing particularly dishwasher-safe. This means less work for you and allows you to fully concentrate on your guests.

• The Sigma Clad base impresses with its rapid and even heat distribution. The cookware‘s entire surface area can be used for frying.
• Now featuring titanium-reinforced multilayer body that are especially suitable for cleaning in dishwashers
• Duraslide® Ultra 3-ply non-stick coating with exceptionally good and long-lasting non-stick properties
• Especially wide pouring rim for safe and precise pouring without dripping
• High-quality 18/10 stainless steel that‘s especially hygienic, robust and scratch-resistant
• The massive stainless steel handle stays cool for a long time and allows comfortable handling
• Suitable for all types of hobs, including induction
• Suitable for preparing delicious meals in the oven (up to 230 °C)
• Designed by Matteo Thun & Antonio Rodriguez

Return Window
You may request a return within 21 days of receiving your order.
After 21 days, we cannot accept returns or issue refunds.

Eligibility Requirements
All returns must meet the following conditions:
• Unused and unopened with all original packaging, tags, and labels
• In original condition (no signs of wear, damage, or use)
• Complete with all accessories and documentation
• Proof of purchase (order number or receipt required)
Note: These conditions do not apply to defective, damaged, or incorrect items. Such items may be returned even if opened.

Non‑Returnable Items
The following items cannot be returned unless defective, damaged, or incorrect:
• Custom or personalized products
• Clearance items marked “Final Sale”
• Opened health/beauty products (hygiene regulations)
• Bedding, pillows, or mattresses
• Gift cards or digital downloads
• Used or installed items
• Items damaged due to improper use or handling

How to Initiate a Return
1. Contact us at support@decorolala.com within 21 days of delivery.
2. Provide your order number, item details, and reason for return.
3. Once approved, you will receive an RMA number, a downloadable return label, and return instructions.
4. Package the item securely and clearly mark the RMA number on the exterior.
5. Ship the item back using the carrier specified in your return instructions.

Refund Details
• Items are inspected upon arrival at our warehouse.
• Approved refunds are issued to the original payment method within 7 business days of inspection.
• Shipping fees are non‑refundable.
• Your bank or credit card provider may require additional processing time.
If more than 7 business days have passed since your refund approval, please contact us at support@decorolala.com.

Return Shipping Costs
• Defective, damaged, or incorrect items: We cover return shipping.
• All other returns (e.g., change of mind, wrong size): The customer is responsible for return shipping costs. We recommend using a trackable and insured service.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exchanges
To exchange an item, please return the original item. Once the return is accepted, you may place a new order for the desired item.

Order Changes
Orders may be modified within 2 hours of purchase.
After this period, changes are not possible. If the order has shipped, please follow the return process.

Lost Packages
If your package is lost in transit, we will replace it at no cost, provided the correct shipping address was entered at checkout.
Carriers may require up to 21 days to complete a lost‑package investigation. Once the package is confirmed lost, we will issue a refund or replacement immediately.

Cancellations
Orders may be cancelled within 24 hours at no cost.
If the order has already shipped, please follow the return process.

For Shipping Information
Please refer to our Shipping Policy for delivery times, costs, and restrictions.

Contact Us
Store Name: Decorolala
Business Registration No.: 144855061RT0001
Tax ID: 1202749719TQ0001
Business Address: 8304 Chemin Devonshire, Suite 270, Mont Royal, QC H4P 2P7, Canada
Phone: +1 (514) 795‑7676
Email: support@decorolala.com
Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (EST)
Order Cut‑Off Time: 2:00 PM (EST)